Idexcel · 16 hours ago
Datacenter Operations Specialist
Memphis, TN
Contract
Onsite
Mid Level
3+ years expIdexcel is seeking a Datacenter Operations Specialist to provide troubleshooting, repair, and maintenance of Dell products at customer sites. The role involves executing plans of action from Dell engineers, managing parts, and ensuring server functionality through diagnostics and firmware upgrades.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Bala Krishna bob
Responsibilities
Triage issues with direction from Dell Support
Execute plan of action from Dell Domain Engineer/L3
Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts
Server Testing and validation (running diagnostics, capturing and uploading logs)
Upgrading Firmware as needed
Parts locker management, manage inbound and outbound parts
Spare parts management, separate from parts locker (during CW server deployments)
Parts return to Dell
Qualification
Required
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 3-6 years' experience in area of responsibility
Candidate lives locally (within 15–45 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Follows provided Plan of Action (POA) from support
Can handle the physical demands of the job
Preferred
Experience with water cooling servers (desirable, not required)
Familiarity with Linux
Has built PCs
Stays current with technology (reading, company announcements, continuous learning)
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)
Funding
Current Stage
Late StageRecent News
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