Optimize Search Group · 2 hours ago
Business Operations Analyst
Irving, TX
Contract
Hybrid
Mid Level
3+ years expOptimize Search Group is looking for a Business Operations Analyst to join their Technology team and support product and project initiatives. The role involves providing business analyst support, managing product backlogs, and ensuring effective communication between stakeholders to enhance product value for customers.
Staffing & Recruiting
Responsibilities
Supports a major IT platform/application or multiple smaller platforms/applications utilized by an operating unit to achieve departmental or program objectives
Serves as the primary contact for internal inquiries pertaining to resolving issues with application functionality and error resolution and communicates directly with departmental customers to understand and resolve issues in an efficient and timely manner
With the assistance of external and internal application designers and technical support, troubleshoots and resolves common problems with the system
Works with departmental leadership and outside consultants to identify future changes, extensions, and customizations of the system
Designs and executes routine system audits to ensure proper functionality of the system, as well as integrity of data being processed by the system
Writes ad hoc and routine SQL queries
Ensures system security, including management of user roles and access rights
Strong business acumen with the ability to elicit business requirements from a variety of stakeholders and represent the voice of the business and the customer
Experience writing requirements in the form of user stories
Knowledge and experience sharing information between systems (internal or external) via APIs and ability to utilize APIs using a tool such as Postman or equivalent
Experience refining and clarifying requirements with both business and IT stakeholders by creating various artifacts such as process maps, wire frames, mockups, etc
Excellent communication skills; comfortable leading sessions and presenting findings to all levels of the organization
Ability to build trusted partnerships with cross-functional stakeholders at all levels of the organization
Adequate technical acumen to communicate effectively with engineers and understand technical tradeoffs
Lead grooming and clarification sessions to provide engineering, QA, and UAT teams detailed requirements to develop and test against
Partner with Product Managers to execute on the product roadmap by working with cross-functional teams to capture business requirements and create supporting artifacts
Partner with various stakeholders to extract defects and opportunities to be converted into the product backlog
Partner with user experience to translate UI design and research into actionable development ready user stories
Partner with User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria
Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities
Maintain confidentiality of personal information
Interface with others in a professional manner and be a trusted go to person
Other duties and responsibilities as assigned
Qualification
Required
Ability to manage multiple responsibilities at a given time while remaining organized, paying strict attention to detail, and meeting critical deadlines within a high volume, fast-paced environment
Provide business analyst support for large transformational projects through activities such as requirements workshops, process mapping exercises, and gap analysis, training
Be proactive and utilize critical thinking to make the right decisions for our customers and business
High computer literacy including strong experience with Microsoft SQL Server Management Studio, Word, Visio, PowerPoint, Excel, and Outlook is required
Ability to work well under pressure and meet deadlines
Has a financial mindset and comfortable working with complex math formulas
Sense of humor
3-4 years of business analyst experience
2-3 years of SQL Query writing experience
Preferred
Education: Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred
Experience with Azure Devops, JIRA or similar tools preferred
Experience working in agile delivery models preferred
Experience working with product management teams preferred
Company
Optimize Search Group
Optimize Search Group is a leading talent solutions provider focused on creating partnerships that drive results for our clients and candidates in our specialty areas in Information Technology, Accounting and Finance, Legal, and Executive Search.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andre Hardowin
Senior Partner | Technical Recruiting
Anthony Catalano
Partner - Retained and Executive Search
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