NEOGOV · 13 hours ago
Customer Success Manager, Tech Touch
United States
Full-time
Remote
Entry, Mid Level
2+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector focused on serving clients through innovative software solutions. The Customer Success Manager will advocate for customers, manage communication plans, track account health, and ensure high customer satisfaction while increasing product adoption.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Be the customer’s voice within the organization by serving as their advocate to ensure their continued success
Project manage communication plan to customers in communication blasts
Track and monitor account health: net promoter score results, churn risks and create remediation plans
Mitigate risk by partnering with customers to establish a plan to achieve success
Monitor contract renewals
Be creatively proactive to deliver WOW-like experiences to customers
Increase customer lifetime value and improve usage and product adoption per at risk site and account
Manage escalations and coordinate the resolution and participation of required staff to resolve customer disputes
Track customer complaints and actions taken to maintain or increase customer satisfaction
Qualification
Required
Minimum of two (2) years of experience in a previous Customer Relationship, Customer Success Management, Account Management or related role
Experience managing accounts with $15k and under within a large book of business
Ability to identify and manage multiple stakeholders, including Executive levels
Experience in a demanding role that requires strong leadership, proven priority management, and high emotional intelligence
Track record of success working directly with customers to resolve issues
Preferred
Previous HR or Public Safety experience preferred
Strong technical background, particularly with online software (SaaS) products and services preferred
Salesforce or Gainsight knowledge preferred
NEOGOV and/or PowerDMS knowledge preferred
Benefits
Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase