Switch · 12 hours ago
Client Support Technician I
LV Metro Area
Full-time
Onsite
Entry Level
1+ years expSwitch is a company that designs, builds, and operates data centers, focusing on revolutionary innovation and operational excellence. The Client Support Technician I role serves as the first point of contact for customer and internal support requests, coordinating with internal teams to ensure timely resolution and clear communication.
Information Technology & Services
Responsibilities
Serve as the initial contact for customer and internal support requests by phone and ticketing system
Triage requests, gather required details, and route work according to defined support procedures
Coordinate with internal teams to ensure requests are acknowledged, tracked, and resolved
Act as an information hub, keeping stakeholders informed of status and next steps
Process scheduled internal notifications through the ticketing system
Support Mission Control by creating and tracking alarm- and alert-driven events
Interpret and respond to routine mission-critical events, escalating when required
Document all actions, timelines, and communications accurately in support systems
Work assigned shifts, including nights, weekends, or rotations as needed
Qualification
Required
1+ year of experience in IT support, service desk, or a customer-facing technical role
Experience working with ticketing systems and structured workflows
Ability to explain technical issues in clear, plain language
Familiarity with data center or technology terminology
Strong written and verbal communication skills
Reliable attendance and punctuality
Ability to work flexible schedules, including nights or weekends
Preferred
Associate degree in Information Technology, Business, or equivalent experience
Experience with CRM or ITSM tools such as Salesforce or similar platforms
Foundational understanding of network topologies and power or cooling services
CompTIA A+, Network+, Security+, or equivalent certifications
Benefits
Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Company
Switch
Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
1001-5000 employees
H1B Sponsorship
Switch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Gabe Nacht
Chief Financial Officer
Madonna Park
Chief Financial Officer
Recent News
2025-07-15
2025-04-22
2025-03-26
Company data provided by crunchbase