Municipal Credit Union · 15 hours ago
ATM Operations & Dispute Specialist
Cortlandt Street, New York, NY, US
Full-time
Hybrid
Entry, Mid Level
$17.80/hr - $28.52/hr
2+ years expMunicipal Credit Union is a financial institution dedicated to helping New Yorkers build better tomorrows. The ATM Operations and Dispute Specialist will assist in daily operations, primarily processing ATM check deposits and researching disputes related to ATM, ACH, and Zelle transactions, while ensuring compliance and maintaining positive member relationships.
BankingFinanceFinancial Services
Responsibilities
Process and verify all incoming ATM check deposits via Image Center on a daily basis
Ensure all ATM checks received from managed services vendor are accounted for on a daily basis
Research and resolve any member disputes related to ATM transactions (Cash / Check deposits, Withdrawals or Fraud) in accordance with applicable regulations
Research and resolve any member disputes related to Zelle Network transactions (Fraud and Non Fraud reasons) in accordance with applicable regulations
Research and resolve any member disputes related to ACH transactions (Fraud and Non Fraud reasons) in accordance with applicable regulations
Ensure all captured cards received from managed services vendor are logged/shredded daily
Prepare unmatched ATM check items in Image Center for scanning
Prepare End of Day ATM check deposit recap
Maintain manual and electronic transaction records and files
Respond to member inquiries or refer to appropriate service area in a timely manner
Participate in assigned meetings, events, and training as required
Prepare and email/mail correspondence for ATM check adjustments and Notice of Holds (NOH)
Assist other units and departments with processing as requested by management
Comply with departments’ policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, responding to changes as needed to assure efficient workflow
Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations
Advise management of any potential legal issues or credit union risk exposure
Collaborate with department to identify efficiencies in ATM processes and recommend procedure changes as needed
Cultivates strong working relationships and builds trust among team members
Serve on committees and partner across the organization to implement improvements in processes
Perform other related duties as requested and special projects as assigned
Qualification
Required
College degree or equivalent work experience
Minimum two years of relevant work experience with a financial institution
Working knowledge of ATMs and ATM-related operations and products
Working knowledge of retail banking and record retention practices, rules, and regulations
Overtime as required
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
Technologically proficient
Preferred
Experience in project management preferred
Benefits
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
Company
Municipal Credit Union
Municipal Credit Union has been serving the financial needs of our members since 1916.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kyle Markland
Chief Executive Officer
Frank Madeira
Chief Financial Officer
Recent News
2025-05-16
Digital Trends
2025-03-29
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