Zoom · 1 hour ago
Manager, Product Adoption Specialist
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $277K/yr
7+ years expZoom is seeking a Manager of Product Adoption Specialists to lead a team focused on driving workflow integration and multi-product adoption. This role involves designing scalable systems and creating programs that enable customers to gain value from the platform through collaboration with various teams.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Assessing and optimizing team of 10 specialists: restructuring coverage, defining metrics, building development plans
Designing content strategy and programmatic engagement model (email campaigns, webinars, office hours, community)
Building dashboards, optimizing through experimentation, implementing automation and efficiency mechanisms
Ensuring customers can access adoption programs throughout their lifecycle, starting from Day 1
Partnering with Onboarding, CSMs, Product, Marketing, and Support to orchestrate seamless customer journeys
Owning multi-product adoption and workflow integration metrics
Driving measurable adoption lift (+15-20 points for 2+ products) and prove ROI through attribution modeling
Fostering culture of experimentation and developing specialist expertise in product knowledge and content creation
Qualification
Required
7-10+ years in Customer Success, Product Marketing, or Enablement, with 3-5+ years building and leading high-performing teams in 0-to-1 or high-growth environments
Demonstrate track record designing and launching customer programs from scratch with measurable impact
Display experience with tech-touch models, digital campaigns (email, webinars, in-app), and balancing automation with human connection
Have deep analytical skills to build dashboards, interpret metrics, perform segmentation and cohort analysis, and drive strategy from insights
Have experience creating scalable content strategies, educational programs, and training materials; understanding of adult learning principles
Able to detect the big picture, understand dependencies, and design processes that scale efficiently
Demonstrate excellent communication and influence skills; proven ability to build consensus and navigate complex stakeholder landscapes in matrix organizations
Able to make decisions with incomplete information and driving results in ambiguous environments
Benefits
Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase