Utility Energy Services · 7 hours ago
Program Coordinator
Atlanta, GA
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
1+ years expUtility Energy Services, LLC (UES) delivers energy efficiency solutions and is seeking a Program Coordinator to support federal energy efficiency programs in Georgia. This role involves coordinating program schedules, liaising with clients, and assisting in the implementation of energy efficiency programs.
Energy EfficiencyService Industry
Responsibilities
Assist in the implementation of utility energy efficiency programs that incorporate installation of energy efficiency equipment in residential properties
Work with Program Management team(s) to assist with development of policies and procedures for residential energy efficiency programs
Familiarity with state and federal programs, including Georgia Power, Department of Energy, and/or the Inflation Reduction Act
Coordinate program schedules and events in various capacities
Liaison with client(s) to identify and define program requirements, scope, and objectives, and ensure clients’ needs are met as the program evolves
Assist with program processing, providing quality control and quality assurance duties related to the database that tracks all projects and their status for the programs
Identify process improvements with a focus on continuous quality enhancements
Active participation to collaborate on program changes and new client requirements that have an impact on the customer and contractor experience
Manage customer or client escalations which may involve root cause analysis and other written responses that will be presented to the client and senior leadership for review
Assist with reporting of key metrics that drive performance, identifying areas of continuous improvement, and implementing strategies to enhance our service deliverables
Assist with design, development, and execution of detailed and effective implementation and management plans, process flows, and quality controls
Assist in preparing forecasts, goals, and budgets
Build and maintain relationships with clients to support further growth and lead business development activities
Qualification
Required
Bachelor's degree
1-3 years of relevant experience
Sound business ethics, including protection of propriety and confidential information
Excellent attention to detail
Exceptional customer service, active listening, and verbal and written communication skills
Proficiency with computers, MS Office Applications (Word, PowerPoint, Outlook, Excel), and CRM software
Ability to work with all levels of internal staff, as well as outside clients
Strong time management and decision-making skills
Preferred
Prepare and interpret flowcharts, schedules and action plans
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving, and decision-making capabilities with the ability to identify existing or potential problems and recommend solutions
Ability to be self-directed and to take initiative to drive activities that advances continuous program improvement
Team player with the ability to work in a fast-paced environment and respond effectively to changing priorities
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Life insurance
Company
Utility Energy Services
UES team supports Utility and Commercial clients' ESG, Energy Efficiency, Demand Response, Customer Engagement, and Electrification program.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Apple's Impact Accelerator
2022-08-25Non Equity Assistance
Leadership Team
Vince Floyd
President and CEO
Company data provided by crunchbase