BLM GROUP · 16 hours ago
Proactive Services Administrative Assistant
Novi, MI
Full-time
Onsite
Entry Level
2+ years expBLM GROUP USA is a manufacturer that partners with innovative companies to drive global advancements. The Proactive Services Administrative Assistant will support the Preventative Maintenance team by preparing proposals, processing orders, and assisting with administrative duties to enhance customer service.
Machinery ManufacturingManufacturing
Responsibilities
Assist in the creation, organization, and maintenance of all internal and external customer documentation pertaining to Preventive Maintenance contracts
Survey customer after Preventive Maintenance visits to obtain feedback, record and track survey results, and provide data to management
Communicate available BLM programs to customers based on machinery they own (e.g., onsite support, training and preventative maintenance contracts)
Promote software maintenance renewals (ArTube, Lantek, Teleservice)
Perform other clerical and administrative office functions as assigned
Assist the Proactive Services Administrator as needed
Ability to travel up to 10% by management as needed for training or similar activities
Other duties as assigned by management
Qualification
Required
High School Diploma required
A minimum of two (2) years of administrative, customer service, or similar experience required, preferably in the machine tool/manufacturing industry
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Proficient with Microsoft Office Suite (Excel, Word, Outlook, etc.)
Excellent phone etiquette, interpersonal and customer service skills
Strong written and verbal communication skills
Ability to work in a fast-paced environment and maintain composure in stressful situations
Ability to accurately document data in terms related to preventative maintenance
Highly organized; thorough and efficient; methodical and detailed worker
Solid work ethic with proven dependability
Ability to effectively listen, understand, and analyze/solve problems
Ability to meet deadlines and communicate deadlines to other team members
Able to work independently and effectively with minimal supervision
Excellent time management skills
Ability to effectively work with all levels of team members
Preferred
Associate Degree is preferred or comparable military experience
Fluent in Italian or Spanish preferred, but not required
Benefits
Medical
Dental
Vision
401k with company match
Life/disability
Many others
Company
BLM GROUP
BLM GROUP designs and manufactures machinery and systems for processing tubes, wires, and sheet metal.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jami Stislicki
Chief Financial Officer
M
Mauro Corno
President and COO
Recent News
GlobeNewswire News Room
2025-07-09
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