Startek · 23 hours ago
Customer Service Associate - West Virginia
United States
Full-time
Remote
New Grad, Entry LevelSTARTEK is a company focused on providing exceptional customer service, and they are seeking a Customer Service Associate to assist customers with solutions and inquiries. The role involves owning customer interactions with a goal of achieving one call resolution and contributing to overall customer satisfaction.
Enterprise SoftwareOutsourcingProfessional Services
Responsibilities
Working diligently with customers, providing solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities
Owning all customer interactions with a goal of one call resolution
Assisting customers in a manner that reflects the service you would like to receive
Exhibiting empathy and providing solutions in a fast-paced environment
Qualification
Required
18 years of age or older
High School Diploma or GED
Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently and apply those learnings in real-time
Must live within the state of West Virginia, US
OS: Windows 11
CPU: 2-core @ 2.00GHz (base clock speed, not turbo/'up to' frequency)
RAM: 8GB
Hard Drive Free Space: 5GB
High Speed Internet: speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role
Webcam
USB Headset
Second Monitor
Benefits
Paid training and continuous development
Promotion opportunities (Startek makes every effort to promote from within)
Medical, Dental and Vision benefits after 60 days of successful employment
401K and Stock plan participation
Paid time off to enjoy time with friends and family.
Employee perks and discounts with both national programs and community engagement programs
Company
Startek
StarTek is a customer engagement business process outsourcing company.
Founded in 1980
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$190.18M2023-10-10Acquired
2021-02-24Post Ipo Debt· $185M
2019-05-17Post Ipo Equity· $5.18M
Recent News
PR Newswire UK
2025-12-18
2025-12-16
Company data provided by crunchbase