Nationwide Trailers · 1 day ago
Sales and Operations Manager
Odessa, TX
Full-time
Onsite
Mid, Senior Level
3+ years expNationwide Trailers is a fast-growing, family-owned company focused on customer service and team support. The Sales and Operations Manager is responsible for leading daily revenue execution and customer-facing operations in high-volume stores, managing sales performance, and ensuring cross-department coordination.
Automotive
Responsibilities
Lead and coach the sales team to drive daily activity, followup discipline, and deal execution
Set clear expectations for lead response, CRM usage, and customer communication
Actively manage the sales floor to improve conversion, pacing, and professionalism
Review sales performance metrics with the GM and hold the team accountable to goals
Reinforce ethical, customerfirst selling practices
Directly manage the Parts Manager and Service Manager to ensure aligned execution
Set expectations for coordination between sales, parts, and service teams
Monitor service throughput, repair order timeliness, and customer experience
Partner with department managers to remove workflow bottlenecks and missed revenue opportunities
Ensure proper handoffs and communication across departments
Lead by example in delivering a professional, consistent customer experience
Establish standards for showroom interaction, phone presence, and followthrough
Address escalated customer concerns and ensure timely, respectful resolution
Monitor frontofhouse activity to prevent missed opportunities
Ensure the trailer lot is organized, clean, and salesready
Oversee parts retail presentation to support attachment and upsell opportunities
Maintain store presentation standards that support walkin traffic and professionalism
Lead daily huddles and ongoing performance management for direct reports
Coach leaders and team members on execution, accountability, and urgency
Support hiring, onboarding, and development across sales, parts, and service
Help build a strong team culture rooted in ownership and results
Execute storelevel plans, promotions, and daily routines in partnership with the GM
Lead the store in the GM’s absence, including floor leadership and decisionmaking
Ensure quoting, paperwork, and internal processes are followed accurately and efficiently
Identify execution gaps and recommend process improvements
Qualification
Required
Three or more years of leadership experience in dealership or retail operations, preferably in trailers, equipment, automotive, or RV
Proven experience managing sales teams and department leaders
Strong understanding of sales execution, service workflow, and customer experience
Ability to coach, hold teams accountable, and lead by example
Comfortable using CRM tools, sales reporting, and performance metrics
Ability to operate in a fast-paced, high-volume environment
Preferred
Bilingual English and Spanish is a plus
Benefits
Monthly performance bonus tied to sales execution and overall store results
Company
Nationwide Trailers
Nationwide Trailers is PJ Trailers dealership, features PJ Trailers, Lonestar Custom Trailers, Look & Spartan Enclosed Cargo Trailers.
51-200 employees
Funding
Current Stage
Growth StageRecent News
EIN Presswire
2024-12-18
Company data provided by crunchbase