EXL · 5 hours ago
Financial Customer Service Reps - Transfer Agent Dept.
Hartford, CT
Full-time
Onsite
Entry, Mid Level
$19/hr - $24/hr
2+ years expEXL is a global custodian firm seeking Financial Customer Service Representatives for their Transfer Agent Department. The role involves providing exceptional client service, resolving inquiries, and executing account transactions while ensuring compliance with regulatory requirements.
AnalyticsBankingOutsourcing
Responsibilities
Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates
Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements
Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes
Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding
Respond to customers via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance
Deliver first class inbound client service (customer service) in every single contact as part of our Fund Services operations
Strong communication skills, both verbal and written, with the ability to convey complex information clearly and professionally
Exceptional analytical and problem-solving skills and attention to detail, with the ability to analyze data and identify solutions to client inquiries and issues
Superb willingness to resolve client’s issues or provide the best alternative solutions, resolving client friction points
Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics delivering best in class experience for all our clients, with full understanding of the complexity of their concerns
Stay informed about market trends, regulatory changes, and industry developments relevant to investment banking operations
Document all client interactions, inquiries, and recommendations accurately and maintain comprehensive records in accordance with regulatory requirements and company policies
Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service
Strong team player mindset to excel not only individually but as a team through strong collaboration
Develop and execute sound action plans that will result to outstanding results in key performance measures
Assist the managers with deep dive discussions and remediation of top pain points to help improve performance
Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery
Qualification
Required
At least 2 years previous customer service experience, preferably in the global financial services industry with exposure to treasury management
Willing to work 100% onsite at our Hartford, CT office Monday - Friday
Willing to work shifting schedules as needed by the business
Preferred
Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience
Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role
Experience in Microsoft Office including MS Excel, MS Word, and relevant digital tools
Company
EXL
EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
The Orogen GroupFTV Capital
2018-10-02Post Ipo Debt· $150M
2006-10-20IPO
2004-12-01Series Unknown
Leadership Team
Rohit Kapoor
Chairman & Chief Executive Officer
Brad Burdick
SVP, Insurance Domain Platforms
Recent News
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