Sharecare · 5 hours ago
On-Site Customer Service Representative - Newport News, VA
Newport News, VA
Full-time
Onsite
Entry Level
1+ years expSharecare is a digital healthcare company focused on improving care quality and lowering costs through technology and data-driven insights. The On-Site Customer Service Representative will assist incoming callers with medical record requests, provide status updates, and route calls to different departments, all while ensuring compliance with HIPAA regulations.
ConsumerHealth CareInformation TechnologymHealth
Responsibilities
Assists incoming callers with the process of submitting a request for medical records
Provide status updates regarding requests
Route calls internally to different hospital departments as needed
Responsible for Opening and Scanning Incoming Mail
Other duties as assigned
Qualification
Required
Minimum of 6 months prior inbound call center experience
Strong technical/computer skills
General working knowledge of Microsoft Word & Excel
Great communication skills
Must be able to multi-task
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated, a team player and have proven customer satisfaction skills
Understanding of HIPAA Privacy laws and compliance standards
Local to Newport News, VA
Preferred
1 year prior experience in a medical records department or like setting
Company
Sharecare
Sharecare is a health and wellness engagement platform that provides information, programs, and resources to improve individuals health.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$850MKey Investors
Koch Strategic PlatformsAflac Global VenturesWells Fargo Strategic Capital
2024-06-21Acquired
2021-07-02Post Ipo Equity· $425M
2021-07-02IPO
Leadership Team
Dan Agronow
CTO
Harsha Panyadahundi
Chief Technology Officer
Recent News
BiometricUpdate.com
2025-12-11
2025-12-09
Company data provided by crunchbase