Sea Logistics Operational Care Specialist, Import jobs in United States
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Kuehne+Nagel · 10 hours ago

Sea Logistics Operational Care Specialist, Import

positionDetroit, MI
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Kuehne+Nagel is a global leader in logistics and operations, committed to optimizing processes and ensuring efficient shipment movements. The Operational Care Specialist role focuses on providing exceptional customer service, managing inquiries, and collaborating with teams to enhance operational workflows.

Transportation/Trucking/Railroad
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H1B Sponsor Likelynote

Responsibilities

Ensure accurate file processing by strictly adhering to company policies and procedures, while maintaining real-time visibility of shipment status
Manage and prioritize customer-specific needs by responding to inquiries and requests across multiple communication channels
Partner with the CCL to uphold customer commitments by analyzing KPI reports and supporting the implementation of corrective and preventive actions
Collaborate with the System Process team to enhance automation and streamline Operational Care workflows
Maintain comprehensive customer data within core operating systems by initiating Business Profile creation and updates, and managing Wiki page content for accuracy and accessibility

Qualification

Freight forwardingCustomer serviceKPI analysisProcess optimizationData management

Required

High school diploma or equivalent
1+ years of freight forwarding experience
1+ years of customer service experience

Benefits

Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles

Company

Kuehne+Nagel

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With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
dateFounded in 1890
location
Schindellegi, Schwyz, CH
people-size10001+ employees
web-link
http://www.kuehne-nagel.com

H1B Sponsorship

Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)

Funding

Current Stage
Late Stage

Leadership Team

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Marcus Bennett
CEO + President Kuehne+Nagel North America
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Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
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Recent News

EuropaWire
Kuehne+Nagel Group Sees Q1 Earnings Dip Amid Strategic Measures
2024-04-24
EuropaWire
Kuehne+Nagel Streamlines Organizational Structure to Enhance Efficiency and Agility
2024-04-09
EuropaWire
Kuehne+Nagel Unveils Cutting-Edge Fashion Hub in Piscataway, NJ
2024-03-21
Company data provided by crunchbase