Wayne-Sanderson Farms · 8 hours ago
Benefits System Support Specialist
Oakwood, GA
Full-time
Onsite
Mid Level
3+ years expWayne-Sanderson Farms is seeking a Benefits Systems Support Specialist responsible for administering and maintaining technical systems that support employee benefits programs. The role involves providing technical support, troubleshooting system issues, and ensuring compliance with benefits regulations and processes.
Animal FeedMeat and PoultryWholesale
Hiring Manager
Bethany Myers
Responsibilities
Monitor and maintain the functionality of Workday benefits modules, ensuring configurations align with current plan designs, eligibility criteria, and regulatory compliance requirements
Troubleshoot and resolve system-related issues impacting benefits transactions—including enrollments, life event changes, and terminations—to support uninterrupted operations
Conduct regular audits and data reconciliations to ensure the accuracy of employee benefits information, identifying and correcting discrepancies between Workday and external vendor systems
Escalate unresolved or complex system issues to the HRIS team for further investigation and resolution
Support data integrations between Workday and over 25 external benefits vendors, ensuring timely and accurate data exchanges
Monitor and troubleshoot file feeds and system integrations to maintain consistent and error-free data transmission
Assist with testing and implementation of Workday updates, patches, and new functionality related to benefits
Collaborate with the HRIS team to review quarterly Workday releases and assess potential impacts on benefits configuration and processes
Maintain data integrity for benefits-related transactions—including enrollments, plan changes, and vendor file feeds—through regular audits and reconciliations
Provide Tier 1 support for benefits system issues, assisting team members and end users with access, navigation, and troubleshooting within Workday
Serve as the primary point of contact for OSV (OneSource Virtual) technical issues, partnering with HRIS to resolve configuration and integration challenges
Generate and distribute scheduled and ad hoc reports related to benefits enrollment, eligibility, utilization, and compliance
Maintain documentation for system processes, user guides, and troubleshooting protocols to support internal knowledge and training
Produce reports for audits, regulatory filings, and internal analysis to support compliance and strategic planning
Lead or coordinate technical benefits-related projects, acting as project manager or liaison across departments such as Payroll and HRIS
Lead the technical planning and execution of annual Open Enrollment for 20,000+ employees, managing the benefits-related components of the project plan and coordinating with external vendors
Configure and maintain benefits plans, eligibility rules, and enrollment workflows within Workday to support Open Enrollment requirements
Serve as the primary technical point of contact for all Open Enrollment-related system updates and configuration changes in Workday
Oversee end-to-end testing of Open Enrollment system changes, ensuring data accuracy, functionality, and readiness for employee use
Qualification
Required
3–5 years of experience in benefits administration and/or HRIS support
Experience with HCM systems (e.g., Workday, SAP, Oracle, ADP)
Strong understanding of employee benefits programs and related regulations
Proficiency in Excel and data analysis tools
Excellent problem-solving and troubleshooting skills
Strong communication and collaboration abilities
Attention to detail and commitment to data accuracy
Ability to travel up to 10%
Bachelor's degree in human resources, Information Systems, Business Administration, or related field
Preferred
Certifications such as Workday, SHRM-CP, PHR, or CEBS are beneficial
Benefits
401(k)
Company
Wayne-Sanderson Farms
Wayne-Sanderson Farms produces and sells animal feeds.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin McDaniel
President and Chief Executive Officer
T.J. Wolfe
Chief Financial Officer
Recent News
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2025-12-19
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