Tompkins Community Bank · 12 hours ago
Teller Supervisor (Geneseo Branch)
Geneseo, NY
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hr
2+ years expTompkins Community Bank is seeking a Teller Supervisor for their Geneseo Branch. The role involves supervising the Teller Unit to ensure efficient and accurate banking services while also supporting customer service and sales objectives.
BankingInsuranceWealth Management
Responsibilities
Supervise the Teller Unit in order to provide efficient and accurate paying and receiving services as follows:
Ensure that Tellers provide complete paying and receiving services to customers
Ensure that all paying and receiving, balancing, and operational activities are done efficiently, accurately and according to Company policy
Ensure that the Teller Unit works as part of the customer service team and that Tellers take advantage of new business referral opportunities
Ensure that the work of the Teller Unit is coordinated with other positions in the branch, with centralized operations personnel, and other departments and units
Determine work procedures, prepare work schedules, and expedite workflow for the Tellers
Assist the Assistant Branch Manager with the preparation of the monthly branch audit reports, quarterly FDICIA reports and other related reports as assigned by the Community Bank Division Manager
Ensure that all tellers have an adequate supply of cash to conduct business
Balance and maintain coin and currency vaults daily; prepare daily Branch Cash Spreadsheet to ensure all Tellers and branch cash are in balance and within approved limits
Order coin and currency for the branch as needed; ship out excess coin and currency according to Company policy and procedure
Maintain cash management records
Open and close vaults; set alarms as necessary
Perform balancing and upkeep of branch and responsible off-site ATM(s) when required
Supervise night deposit, mail deposit, ATM deposit and courier deposit transactions
Supervise coin transactions (sorting, counting, rolling, etc.).o Record and reconcile Teller differences according to Company policy and procedure
Maintain and monitor inventory of official checks
Oversee the daily and weekly settlement of official checks
Oversee the maintenance of signature cards to ensure all signature cards are filed accurately and maintained according to Company policy
Supervise teller differences searches, order of branch supplies, monthly teller cash counts (unannounced), and branch equipment repairs
When necessary, serve as, and perform duties of a Teller II
Work as an active member of the office/sales team as follows:
Complete the documentation and perform point-of-sale processing on all types of new deposit accounts
Jointly establish quantitative sales objectives, with assigned supervisor, on an annual basis
Solicit new business from present and prospective customers
Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports
Monitor individual sales performance
Directly Supervise Assigned Personnel As Follows
Assist in the selection of new Teller personnel as appropriate
Make provisions for the proper orientation and training of new Tellers
Act as a coach to any new staff member
Communicate with the Assistant Branch Manager, other unit supervisors, and appropriate staff personnel in order to integrate activities
Provide timely reporting to the Assistant Branch Manager and other appropriate groups or individuals
Work Saturdays and evenings as required; open and close the branch as required
Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established Company policy
All other duties as assigned
Qualification
Required
A High School Diploma or GED
A minimum of two (2) years' experience in customer service
Demonstrated management and supervisory skills
Proficient reading, writing, grammar, accounting, analytical, and mathematics skills
Proficient PC skills
Proficient interpersonal relations and communicative skills
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
Company
Tompkins Community Bank
Tompkins Community Bank offers banking, insurance, and wealth management services to local families and businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Gruber
Retired President & Chief Executive Officer
Patrick A'Hearn, Esq., CAMS
Corporate VP, BSA/AML/OFAC Officer
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