AdvanceNet Health Solutions, Inc. · 13 hours ago
Java Software Engineer
United States
Full-time
Remote
Senior Level
5+ years expAdvanceNet Health Solutions is seeking an experienced Lead Technical Support Analyst with a strong enterprise Java technology background. The successful candidate will lead front-line technical support, drive root-cause resolution, and foster a culture of problem solving and technical excellence.
ConsultingHealth CarePharmaceuticalSoftware
Responsibilities
Own customer technical support, ensuring high-quality and timely resolution of technical issues, incidents, and outages
Act as the primary front-line technical leader and escalation point for complex application and data issues
Provide hands-on support across all IT support functions, including intake, prioritization, escalation, resolution, and reporting
Monitor, analyze, and report on support trends; identify recurring issues and drive permanent fixes
Support and troubleshoot enterprise Java applications (Java 17 or higher) in production environments
Work with application servers such as WildFly, including deployments, configuration, and runtime troubleshooting
Diagnose issues related to Enterprise JavaBeans (EJB), application performance, and system integrations
Lead release management for enterprise Java applications, coordinating builds, deployments, environment readiness, and rollback strategies to ensure stable production releases
Partner with engineering, infrastructure, and external vendors to resolve complex technical issues
Demonstrate deep, hands-on expertise with Microsoft SQL Server, with strong emphasis on SQL development and advanced T-SQL
Design, write, and optimize complex T-SQL queries, stored procedures, views, and functions
Perform query optimization and performance tuning, including execution plan analysis and indexing strategies
Troubleshoot data integrity, performance, and concurrency issues in production environments
Own the development, maintenance, and communication of the IT knowledge base for both end users and IT staff
Lead a continuous improvement culture focused on documentation, standardization, and optimization across people, process, and technology
Develop, enforce, and evolve request handling standards, escalation policies, and IT support procedures
Lead and model a strong customer service culture; build trusted relationships with stakeholders and end users
Manage all aspects of the user account lifecycle, including onboarding and access administration
Handle sensitive and confidential matters with professionalism and discretion
Manage IT software and hardware licenses, vendor services, and related processes
Independently manage time and priorities while balancing incoming requests, projects, and organizational needs
Lead a strong problem-solving culture, performing root cause analysis and implementing long-term solutions
Leverage AI coding and productivity tools effectively, including prompt engineering, to accelerate troubleshooting, analysis, and solution development
Quickly learn and adapt to new technologies, frameworks, and tools as needed
Thrive in a fast-paced, multi-client environment, with the ability to break down large, complex initiatives into manageable, executable tasks
Ability to ramp up on JavaScript and modern frameworks such as React is a plus (not mandatory)
Qualification
Required
5+ years of hands-on experience with Java, including Java 17 or higher
Strong experience with enterprise Java technologies, including WildFly, SOAP Webservices & EJB
5+ years of hands-on experience with Microsoft SQL Server, with heavy use of T-SQL
Proven expertise in SQL development, performance tuning, and troubleshooting
3+ years of experience in a technical support or application support role
Strong problem-solving skills with the ability to juggle priorities and move quickly in a fast-paced environment
Ability to work independently, lead others when needed, and adapt rapidly to changing priorities
Strong organizational skills, attention to detail, and passion for technology
Preferred
BA/BS Degree in Information Systems, Computer Science, or a related field
Company
AdvanceNet Health Solutions, Inc.
At AdvanceNet Health Solutions (ANSHealth), we're dedicated to being the premier Open-Source Pharmacy technology company specializing in: Enterprise-grade Prescription Management Software for most high-volume dispensing workflows including Mail-order(Patient and Pets), Specialty Pharmacy, Long Term Care, and Chain Retail.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase