Michael & Susan Dell Foundation · 19 hours ago
Officer, Dell Scholars Retention
Austin, TX
Full-time
Onsite
Senior Level
5+ years expThe Michael & Susan Dell Foundation is a global organization focused on improving outcomes for families through education and health initiatives. They are seeking an Officer for Dell Scholars Retention to design and manage a data-driven retention program aimed at supporting over 2,000 Scholars in their pursuit of a bachelor's degree.
ChildrenEducationHealth CareNon Profit
Hiring Manager
Leah Jenkins
Responsibilities
Identify and address college transition challenges to help new Scholars stay on track
Guide and onboard new Scholar cohorts, assisting with college selection, educational savings account setup, and required onboarding processes (e.g., school fit assessments, financial literacy education)
Provide personalized advising to help Scholars set goals and access needed resources
Interpret and analyze Scholar data to identify persistence risks, credit‑momentum trends, and academic barriers, leveraging those insights to deliver individualized advising and timely, data‑driven interventions
Deliver programming related to academic success, financial literacy, and support for students on academic probation
Assist Scholars with special circumstances, including financial issues, academic appeals, transfers, and overdue balances
Support high-risk Scholars identified through end-of-term check-ins by coordinating follow-up and targeted assistance
Manage scholarship fund disbursement plans personalized to Scholars’ academic performance
Identify, evaluate, and implement program enhancements that can be scaled to benefit more Scholars
Use internal scholar‑management platforms and administrative systems to review records, update Scholar profiles, manage statuses, verify data, and support operational workflows
Leverage dashboards and reporting tools to surface trends, track outcomes, and inform continuous improvements across retention, career readiness, and operational processes
Use tools and data agents to support risk detection, improve Scholar advising, and generate insights that enhance student success outcomes
Qualification
Required
Bachelor's degree and 5+ years of relevant student-focused experience (K-12 or higher education)
Strong written and verbal communication skills, with the ability to balance brevity and detail
Strategic thinker who can translate plans into effective day-to-day actions
Comfortable working with technology and data to evaluate program impact and improve processes
Strong skills in planning, assessment, time management, attention to detail, and problem solving
Proficiency with Microsoft Office applications, especially Excel
Ability to collaborate with internal teams (e.g., Career Services, Operations, Communications)
Capable of working independently and following through on commitments
Experience working in higher education or in student advising roles
Ability to develop and present business cases for new program initiatives
Company
Michael & Susan Dell Foundation
A private foundation dedicated to transforming the lives of children living in urban poverty through better health and education.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Geeta Goel
Country Director
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