Dayton Children's Hospital · 17 hours ago
Patient and Family Financial Advocate- Full Time
Dayton Children's - Main Campus
Full-time
Onsite
Entry Level
1+ years expDayton Children's Hospital is dedicated to providing exceptional care to young patients and their families. They are seeking a Patient and Family Financial Advocate to offer financial counseling and support to families navigating complex billing and insurance processes. This role involves collaborating with various departments to enhance the patient experience and ensure compliance with financial regulations.
Child CareHealth CareHospital
Responsibilities
To provide in-depth financial advocate services and counseling to the families of all DCH patients and serve as a direct contact for parents with these complex financial needs, billing concerns and work to improve the family's experience
Act in accordance consistent with HIPPA & Fair Collection Practices when interacting with families
Demonstrate appropriate documentation in several systems
Work with team(s) to help prevent negative experiences with billing processes & promote positive experiences within DCH
Collaborating interdepartmentally with Quality Assurance/Utilization review, Admitting Office, Registration and Patient Accounts department
Comply with notification rules of insurance companies of daily admissions, identifying families needing and providing financial counseling to identify potential third party resources
Research and follow-up with parent/legal guardian and insurance companies
Stay current with third party payer notification process
Responsible for reviewing 100% of all Self-Pay encounters to determine the preferred method of payment, financial assistance for the Inpatient encounter was applied
Provide financial assistance to our surgery, outpatient families when needed
Handle escalated customer concerns and take ownership over account issues until resolve is reached while providing communication to all parties involved with the concern
Perform all duties in a competent, high quality, timely and cost effective manner in accordance with department procedures or protocols
Cross cover other areas as needed
Qualification
Required
High School Diploma or GED required
Financial Advocate orientation modules completed within six (6) months of hire required
Minimum of one (1) year of experience in patient access, patient accounts, customer service, or a large hospital/medical front office is required
Proficient in customer service and data collection processes
Strong analytical and problem-solving abilities
Demonstrated ability to support, motivate, and collaborate with a team
Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements
Excellent organizational and time-management skills
Preferred
Associate's degree is preferred
Two (2) or more years of experience is preferred
Medical Terminology
EPIC
Company
Dayton Children's Hospital
Dayton Children Hospital is a healthcare institution located in Dayton.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.07MKey Investors
OneOhio Recovery FoundationAES Ohio Foundation
2025-01-16Grant
2024-01-30Grant· $0.07M
Leadership Team
Deborah Feldman
President and CEO
Chris Bergman
Chief Financial Officer
Recent News
Dayton Daily News
2025-12-31
Dayton Daily News
2025-11-08
2025-10-28
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