Help Desk Technician jobs in United States
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Electrosoft · 13 hours ago

Help Desk Technician

positionBattle Creek, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers, with a specialty in cybersecurity. They are seeking a Help Desk Technician to provide customer service support for CAGE code registration processing and troubleshooting for a user community of CAGE code registrants.

ComputerNetwork Security
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote
Hiring Manager
Sydney Young
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Responsibilities

Provide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions
Provide customer service support to address CAGE code registration inquiries received through DLA’s enterprise level customer service center, Congressional Liaison Office, or other source

Qualification

CAGE Code registrationCustomer ServiceIT-II security clearanceMicrosoft OfficeCommunication skills

Required

Experienced in CAGE Code registration operations or similar federal registration process or similar and relevant direct customer service support
Minimum six months' experience
High school diploma
Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)

Preferred

Experience in Customer Service
Proficiency with the Microsoft Office suite of tools, internet and email
Professional oral and written communication skills, including telephone skills

Company

Electrosoft

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Electrosoft delivers technology-based solutions and services with a focus on cybersecurity.
dateFounded in 2001
location
Reston, Virginia, USA
people-size51-200 employees
web-link
https://www.electrosoft-inc.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
DigitalNet.ai
2025-12-02Corporate Round

Leadership Team

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Sarbari Gupta
Founder and CEO
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Jason Ballah
Vice President of DoD Programs
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Recent News

Morningstar.com
HHS Awards Electrosoft $38.9M to Strengthen Cyber Defense and Operational Resilience
2026-01-20
Washington Technology
Electrosoft gets backing from Ken Bajaj's new company
2025-12-03
PR Newswire
Electrosoft Gains Strategic Backing from DigitalNet.ai to Revolutionize Mission-Focused Cyber Solutions
2025-12-02
Company data provided by crunchbase