FMS INC · 11 hours ago
Patient Financial Services Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrFMS Inc. is a rapidly growing accounts receivable and consumer contact organization, and they are seeking a Patient Financial Services Representative to manage patient inquiries related to billing and insurance. The role involves resolving outstanding balances, assisting with insurance claims, and providing excellent customer service to ensure patient satisfaction.
AccountingCall CenterCommunications InfrastructureDebt CollectionsFinanceFinancial Services
Responsibilities
Payment Resolution: Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines. This includes setting up payment plans and processing payments securely
Patient Interaction: Handle all communications (phone, email) regarding billing inquiries, insurance claims, service disputes, and questions about procedures, ensuring each concern is documented and addressed or routed appropriately
Insurance Assistance: Assist patients in understanding their explanation of benefits
Service-Related Issues: Address concerns about the medical services received, ensuring these are routed to the appropriate clinical or billing teams for resolution
Documentation & Compliance: Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations
Customer Service Excellence: Provide empathetic, high-quality service to ensure patient satisfaction, even when dealing with complex or sensitive financial or service-related issues
Qualification
Required
Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
RAM: 8000 MB
Hard Drive: 6 GB or more
.NET Framework version 4.6.1 or later
Windows 10/11
Mouse
Headset
Webcam
Established high speed internet connection
Private, quiet work area
Strong communication and negotiation skills, with the ability to resolve both financial and service-related issues
Ability to manage multiple tasks and resolve patient concerns efficiently
Preferred
Experience in healthcare collections, billing, or customer service
Knowledge of healthcare billing processes, insurance claims, and medical terminology
Familiarity with HIPAA and FDCPA regulations
Benefits
Monthly Bonus Opportunities Available
Medical
Dental
Life Insurance
PTO (first day of month following 60 days of employment)
Holiday Pay (after 60 days)
401k after one year of employment
Short/Long Term Disability
Company
FMS INC
Founded in 1993 FMS provides first and third party collections, recovery, and receivables management solutions to a diverse national client base that includes industries such as Healthcare, Bank and Retail Cards, Purchased Debt, Check Recovery, Utilities, Telecommunications, Auto Finance, and Student Loans.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dennis Hammarquist
Chief Information Officer
Company data provided by crunchbase