Brookdale · 9 hours ago
Business Office and HR Manager
9400 Alice Mae Ln, Austin, TX, 78748, US
Full-time
Onsite
Mid, Senior Level
$61K/yr - $76K/yr
5+ years expBrookdale is a nationwide company recognized for its commitment to diversity and providing a great workplace for its associates. They are seeking a Business Office and HR Manager to oversee the business office operations, manage human resources functions, and ensure efficient processes within the agency.
Elder CareFacility ManagementHealth CareHospital
Responsibilities
Provides general guidance and interpretation to associates and managers on company human resources policies, procedures and practices
Responsible for the direct management and supervision of the Business Office at the Agency
Coordinates and oversees all human resources, scheduling, payroll, billing, and operational processes within the agency
Monitors efficiency levels within the business unit and financial resource utilization
Oversees the day-to-day operations of the business office, including staffing coverage and management
Manages recruitment activities for assigned community(s), including sourcing, interviewing, hiring and orienting new employees
Advises management regarding hiring decisions, equal employment opportunity, employee relations, compensation, benefits, OSHA and health/safety issues
Provides interpretation and guidance to management and associates on HR policies, procedures, practices and related documentation
Maintains employee relations records and prepares statistical reports concerning staffing and employee relations
Serves as primary contact with payroll in investigating and resolving pay issues and in interpreting corporate payroll policies
Organizes office operations and procedures such as typing, flow of correspondence, filing, and other operational duties
Evaluates office production, revises procedures, and devises new forms to improve efficiency of workflow
Processes orders for all necessary equipment and supplies
Orders within budgetary guidelines and maintains inventory control
Promotes personal and professional growth of staff and conducts performance reviews
Places ads, interviews and makes hiring decisions with the Care Coordination Manager regarding open positions
Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns
Reviews weekly payroll reports and addresses associate payroll concerns
Works with Corporate Payroll to resolve issues
Completes or assists with special projects as requested by agency or senior management
Maintains associate personnel files per Brookdale standards and state regulations
Completes staff training and orientation, as needed
Conducts and receives calls from prospective clients and/or their families
Reviews and submits invoices to accounts payable for administration
Monitors billing errors and long-distance coverage problems of telephone systems
Contacts provider to resolve issues
Oversees mailroom activities
Reports all accidents, incidents or complaints to supervisor immediately
Covers cases in the event that care associates cannot be secured to provide service to client(s)
Qualification
Required
Associates Degree or equivalent from a two-year college or technical school
Minimum one to three years related experience and/or training
Minimum five years of experience in an office setting required
Travel at least 75% of the time within the market is required in order to support BAH operations at all locations
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment
Has a working knowledge of a functional discipline
Proficient with computer use and software applications
Effective written and oral communication skills
Ability to speak effectively before groups of customers or associates of an organization
Must possess excellent organizational skills and multi-tasking abilities
Consistently demonstrates sound judgment in the day-to-day operations and interactions with associates and clients
Promotes and maintains positive relationships and rapport with co-workers, clients, family members, and agency personnel
Projects a positive and professional image at all times
Working knowledge of basic accounting terminology and processes
Preferred
Previous managerial experience preferred
Benefits
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Company
Brookdale
Relationships are the heart of our culture. They help us create a sense of family among our residents, associates and patients. Integrity is our soul.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$800MKey Investors
Capital OneCapital One VenturesFosun International
2025-12-01Post Ipo Debt· $600M
2024-12-23Post Ipo Debt
2021-12-21Post Ipo Debt· $100M
Leadership Team
Lucinda "Cindy" Baier
President, CEO and Member Board of Directors
Dawn Kussow
Chief Financial Officer
Recent News
Benzinga.com
2026-02-02
2026-01-13
Company data provided by crunchbase