Blue Cross NC · 6 hours ago
Team Leader, Operations
United States
Full-time
Remote
Mid, Senior Level
$67K/yr - $107K/yr
5+ years expBlue Cross NC is a leading health care organization committed to community health. They are seeking a Team Leader for Operations who will be responsible for leading a team of membership representatives, focusing on coaching, development, and process improvement.
Financial ServicesHealth InsuranceInsurance
Responsibilities
Manage day-to-day business area activities; provide leadership and direction to the team and set team goals and expectations
Act as a technical resource for a team; provide assistance on system issues, work processes and procedures
Train team members to ensure less experienced employees are able to respond professionally, courteously, quickly and accurately to all inquiries from internal and external customers
Provide coaching and development feedback to the team
Work with other departmental teams to review and set performance goals and track performance against these goals
Identify trends, determine root causes, and initiate appropriate action to resolve issues
Conduct random audits of the team’s work. Review audit results with employees and create performance improvement plans as necessary
May develop short and long-term service objectives and methods; implement these methods when approved
Respond quickly and accurately to escalate issues from clients and customers
Review customer needs and delivery commitments and review with team members
May represent the department on corporate projects
Qualification
Required
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Preferred
Proven leadership experience strongly preferred
Adaptability: Willingness to remain flexible and adaptable based on changing circumstances or new information
Conflict Resolution and Problem-Solving: Experience addressing issues promptly, anticipate challenges, and making sound decisions under pressure
Account Implementation, group membership maintenance and billing knowledge preferred
Experience using enrollment platforms (ex. Facets, Salesforce, Electronic File Maintenance)
Benefits
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5001-10000 employees
H1B Sponsorship
Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (5)
2021 (13)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tunde Sotunde
President and Chief Executive Officer
Caleb Davies
Medicaid Market CFO - Healthy Blue of NC Medicaid
Recent News
2026-01-06
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