Paradigm · 1 day ago
Customer Support Specialist - MerusCase
United States
Full-time
Remote
Entry Level
1+ years expParadigm is known for its excellent customer service, and they are seeking a Customer Support Specialist for MerusCase to act as a client advocate. The role involves supporting customers, diagnosing issues, onboarding new clients, and improving client retention while working closely with various stakeholders.
LegalSoftware
Responsibilities
Support existing customers via chat, email, and phone
Diagnose and troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in MerusCase features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned
Qualification
Required
1-2 years of customer support experience
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Preferred
SaaS experience preferred
Experience in the legal or consulting industry advantageous
Benefits
Paid vacation + sick and parental leave
Remote working flexibility
Company culture that encourages work / life balance
100% paid PPO medical, dental, and vision insurance
401k matching
Equity grants
Company
Paradigm
Paradigm offers legal software solutions that help you manage, automate, and grow your firm. It is a sub-organization of ASG.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Francisco Partners
2021-10-13Private Equity
Leadership Team
Soumya Nettimi
Chief Executive Officer
Colin Li
President, Chief Financial Officer (CFO) & Chief Revenue Officer (CRO)
Company data provided by crunchbase