Loews Hotels & Co · 14 hours ago
Help Desk Assistant Manager
FL - Orlando - Lakewood Regional Support Bldg
Full-time
Onsite
Mid Level
3+ years expLoews Hotels & Co is a renowned hospitality company that values diversity and invests in its team members' growth. The Help Desk Assistant Manager will oversee helpdesk operations, manage Service Now tickets, and ensure high service standards while training and supporting staff in resolving technical issues.
Travel
Responsibilities
Respond to requests for technical assistance in person, via phone, chat, or email
Follow, implement, update, and create Helpdesk training/procedure manuals
Lead weekly meetings and 1 on 1 meetings
Follow up with team member and staff to ensure complete resolution of issues
Track and route problems and create documentation of resolutions
Train new hires with onboarding and ongoing training
Monitor work orders from its initial creation to completion
Audit Service Now tickets to confirm format and proper closure
Knowledge of Point of Sale system
Create system documentation and guides
Work with staff on project or to assist with tickets
Participate in rotating after-hours support schedule along with the rest of the IT managers
Work with Vendors to assist with resolving issues
Monitor staff while on calls to assist as needed
Complete security patching and risk remediation for application, servers, and PCs
Maintain PC image for deployments and new setups
Other Duties as assigned
Qualification
Required
Leadership such as management, supervisor, or equivalent
Networking experience
Proficient in managing/supporting Windows operating systems (server/desktop)
knowledge of relevant ticket tracking applications
Ability to motivate team members
Ability to lead infrastructure technology projects for enterprise endpoint hardware/software
Self-starter, with strong analytical and problem-solving abilities
Travel across LHUO campus sites to troubleshoot issues or implement systems, as needed
Strong interpersonal relationship, team building, collaboration and objective facilitation skills
Strong/effective management, leadership, organizational and communication skills (Hospitality experience a plus)
Proficiency using MS Office (focus on Visio, Word and Excel)
Ability to handle multiple tasks and meet deadlines
Two or more years of experience in Windows system administration required
Knowledge of computer security principles and experience securing systems required
Bachelor's degree in a technical field (such as computer science or information technology) or an equivalent combination of education, training, and experience
Ability to communicate effectively in English verbally and written with team members, leaders and guests required
Must be able to work a flexible schedule, nights, weekends and holidays as required
Preferred
Minimum of one year leadership experience preferred
Benefits
One free meal per shift
Free theme park access
Company
Loews Hotels & Co
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.
5001-10000 employees
H1B Sponsorship
Loews Hotels & Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alex Tisch
President & CEO
Kristie Goshow
Chief Commercial Officer (CCO)
Recent News
2026-01-23
2026-01-22
2026-01-07
Company data provided by crunchbase