thyssenkrupp Materials NA · 16 hours ago
Cellular & Telecom Administrator
Southfield, MI
Full-time
Hybrid
Mid Level
3+ years expthyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions. The Telecom Network Administrator is responsible for managing telecommunications services, overseeing inventory, and handling telecom expense management functions.
Health CareManufacturingMedicalMining
Responsibilities
Responsible for the daily activities of ordering new cell phone accounts, phone replacements/refreshes, etc
Works with IT Procurement and IT Asset Management on any ordering and asset tracking and identification tasks
Interfaces with our wireless carriers on reporting of services
Works with IT Controlling to manage circuit inventory and site-level billing within IT’s billing & Asset management database (Quickbase)
Reports to IT and Organizational Unit (OU) Business Management on established KPI’s
Responsible for the ordering, canceling and day-to-day inventory management of thyssenkrupp’s Network circuits including POTS, DID, Port and Access services
Reports to IT and OU Business Management on established KPI’s
Works with IT Controlling to manage circuit inventory and site-level billing within Quickbase
Opens and manages tickets with carriers and communicates with business stakeholders
Monitors and manages through resolution, incident tickets for outages
Reviews monthly invoices from carriers and identifies any billing issues and is responsible for following up with the carriers on resolution
Works with IT Controlling on processing of credits, refunds, etc
Responsible for periodic reviews of our Plans, Rates, and overall costs for Telecom services. Works with IT Procurement on negotiating with carriers to realize the most cost-effective services in line with market standards
Provides periodic reporting to IT and OU Business Management on established KPI’s
Qualification
Required
University degree in the field of Business Administration or other relevant degree
3+ years of experience in IT Network Infrastructure departments or Telecom Expense Management (TEM) department
Excellent knowledge of MS Office Suite
Shown experience in telecom expense management
Familiarity and history with major carrier invoice and dispute systems
Preferred
Preferred previous experience with large-scale circuit audits
Benefits
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
Company
thyssenkrupp Materials NA
thyssenkrupp Materials is a mining & metals company providing metals processing and metallurgical laboratory services. It is a sub-organization of ThyssenKrupp.
1001-5000 employees
H1B Sponsorship
thyssenkrupp Materials NA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (2)
2022 (5)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Brian Diephuis
CEO
Recent News
Company data provided by crunchbase