Kelly · 8 hours ago
Customer Support Representative - Nights
Norton Shores, MI
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrKelly is a company dedicated to helping individuals find the right job opportunities. They are hiring a Customer Support Representative I for a night shift role in Norton Shores, Michigan, where the primary responsibilities include managing customer inquiries, processing orders, and ensuring effective communication with both internal and external customers.
OutsourcingProfessional Services
No H1B
Responsibilities
Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries
Professional communication with customers, both internal and external, via phone and email
Prioritizing customer response by level of urgency
Checking inventory daily for incoming repair parts and owed cores from customers
Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step
Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files
Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit
Front to back order entry, processing and final delivery to end customer
Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required
Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases
Qualification
Required
Must be able to work night shift/2nd shift starting at 4:00pm to 12:30am
Excellent verbal and written communication skills
Must have strong attention to detail and exhibit excellent organizational skills
Ability to work under deadlines in a fast-paced work environment
Strong customer service background required in an industry that moves parts
Strong Microsoft Excel background required
Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus
High school diploma is required
Preferred
Logistics or Inventory Management experience preferred
Bachelor's degree is preferred
Benefits
Enhanced Benefits + Paid Time Off
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
Retirement savings plan
Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase