CCS - Customer Contact Services · 14 hours ago
Call Center Agent
United States
Part-time
Remote
Entry Level
$13/hr - $13/hr
1+ years expCustomer Contact Services (CCS) is a dynamic contact center focused on delivering top-quality telephone answering services. The Customer Service Representative (CSR) will handle inbound calls, follow client-specific scripts, and provide exceptional customer service while maintaining documentation and quality standards.
Customer ServiceOutsourcingPublic RelationsTelecommunications
Responsibilities
Deliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhere to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standards
Ongoing training for all CCS client programs and accounts
Other duties as assigned
Qualification
Required
G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction
Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules
Strong problem-solving skills and attention to detail
20-30 hours per week availability
Available Saturday or Sunday
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better
Benefits
Work from home
Monthly Performance Bonus Opportunities
Medical insurance (full-time employees)
Dental, and Vision insurance (full-time employees)
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Company
CCS - Customer Contact Services
CCS provides around-the-clock contact center services for businesses of every size in all industries.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea Godsave
Chief Financial Officer
Company data provided by crunchbase