Solventum · 1 day ago
Assistant Regional Service Manager
US, Raleigh, North Carolina
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $115K/yr
4+ years expSolventum is a new healthcare company focused on creating innovative solutions to improve lives and support healthcare professionals. The Assistant Regional Service Manager will manage service center operations across a multi-state territory, ensuring high levels of customer service and team productivity while collaborating with sales managers and corporate support teams.
Medical Device
No H1B
Responsibilities
Organize and structure service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer service; Engages in the recruitment and hiring of appropriate team members that fit company culture and contribute to the organization’s success while minimizing turnover
Executes territory-wide level communication to ensure competency and awareness of key information topics about the company, department, location and updates to policies and procedures
Partners with territory sales managers & corporate support teams to meet customer needs; proactively manages customer relationships, providing customer focused solutions with a customer centric approach, ensuring consistent and reliable field service performance in line with customer expectations across the assigned territory
Oversees and is responsible for the execution of process improvements to achieve organizational objectives and improve key metric (KPI) targets. Drives for best practice identification, group sharing and learning and improving performance across the territory
Determines the local execution plan to deploy resources and manage Solventum’s rental asset and supplies inventories in accordance with Solventum’s quality management protocols; ensure availability and reliability of products while ensuring product availability across all territory locations to support daily customer demands
Engages and empowers team members to provide solutions that drive customer satisfaction and improvement in the customer experience
Perform annual employee competency validation through on-site visits & travel with the employees while serving customers and patients
Manages service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and general maintenance protocols are executed
Maintain knowledge of local, state, and federal regulatory requirements; ensures a fully compliant distribution network through leading with conformance, support and enforcement of internal policies and procedure and external regulatory requirements
Ensures a safe, orderly and clean working environment across all territory locations
Qualification
Required
Bachelor's Degree or higher from an accredited university and four (4) years of experience managing diverse teams in multiple locations
OR High School Diploma/GED and eight (8) years of experience managing diverse teams in multiple locations
Current and valid driver's license
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Ability to travel by vehicle or airplane to attend business meetings or events and/or visit service site locations and customers
Preferred
Intermediate Experience and use of Microsoft Office suites to include Teams, PowerPoint, Excel and Word
Benefits
Medical
Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits
Company
Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. We never stop solving for you.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase