Les Schwab Tire Centers · 16 hours ago
Field Support Technician
Bend, OR
Full-time
Onsite
Entry Level
1+ years expLes Schwab Tire Centers is looking for a Field Support Technician to ensure the seamless operation of technology infrastructure across their retail locations. The role involves hands-on execution of services and support for cabling infrastructure, maintaining store endpoints, and assisting with networking equipment and store servers, while also contributing to improved customer experience and productivity.
AutomotiveConsultingRetail
No H1B
Responsibilities
Define and implement strategies for efficient on-site service and support for store endpoints, including but not limited to:
Endpoint devices (e.g., workstations, printers, scanners)
Phone system hardware
Assisting with networking equipment (e.g., routers, switches, Wi-Fi access points)
Assisting in providing support to store servers at various tire center locations
Ensure all service and support activities align with the overall omnichannel retail technology strategy to enhance customer experience and store productivity
Lead the strategy and execution for on-site cabling infrastructure service, support, maintenance, and repairs, ensuring high reliability and performance
Develop and implement best practices for cabling installation, troubleshooting, and preventative maintenance across all retail locations
Collaborate with the Director and other teams to identify opportunities for infrastructure improvements that support business expansion and new store openings
Ensure all infrastructure work adheres to established standards and contributes to the overall stability and efficiency of retail operations
Qualification
Required
High School Diploma, GED, or equivalent
1 year related work experience in IT field support
Basic to intermediate knowledge of computer applications, telecommunications, network principles, and computer hardware (server and workstation components)
Ability to use and understand technical documentation
Ability to use powered hand-tools
Must have a valid driver's license and excellent driving record, as frequent travel is required
Developing analytical and problem-solving skills with a focus on root cause analysis and continuous improvement
Ability to communicate technical and non-technical information clearly and professionally (both verbally and in writing)
Ability to work confidently, effectively, and with discretion with all staff levels, particularly when handling sensitive system information
Ability to work effectively with significant supervision, demonstrating proactive problem-solving and a commitment to operational excellence
The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty
Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management to minimize downtime in stores
Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs
The ability to establish and maintain rapport, interact comfortably, and work well with coworkers and business partners
Frequent use of computer, mouse and keyboard; ability to use standard office equipment including phone, copiers, etc
Ability to remain in a stationary position approximately 75% of the time while driving
Frequently required to lift, move, or transport items weighing up to 50 lbs; occasionally up to 100 lbs
Must be able to stand for extended periods of time and bend, stoop, crouch, kneel, reach, push, pull, finger, and grasp
May occasionally be required to perform duties while on a ladder, on the roof, or within a confined space
While performing the duties of this job, the employee is regularly required to talk or hear
Specific vision abilities required by this job include close vision, distance vision, color vision, night vision, and ability to adjust focus
Varied; subject to inside and outside environmental conditions with exposure to office, store, manufacturing, and warehouse facilities
Worker is frequently exposed to warehouse conditions, which are subject to environmental changes with protection from weather conditions but not necessarily from temperature changes, which can be extreme
Frequently works a varying schedule that may include driving/working during early morning and late evening; occasionally requires work during weekend or holiday; position will seldom require overnight driving/working
Worker is occasionally exposed to construction sites, which may subject them to: noise, vibration, or hazards such as mechanical parts, dust, and machinery
Preferred
1 year apprenticeship program (preferred) (sponsorship under a licensed journeyman provided)
Benefits
Quarterly profit-sharing bonus
Medical, dental, vision, and life insurance
Company-funded retirement plan - no cost to employee
Paid holidays
Paid time off
Tuition Assistance
Employee discount
Company
Les Schwab Tire Centers
Les Schwab Tire Centers began in 1952, in a town called Prineville, Oregon, where our founder, Les Schwab, started out with one small tire store.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Broberg
Chief Executive Officer
Company data provided by crunchbase