Lifetime Products · 15 hours ago
Customer Service Representative - Call Center
Clearfield, UT
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hr
0+ years expLifetime Products, Inc. is a company that specializes in innovative lifestyle products. They are seeking a Customer Service Representative to assist customers with product inquiries, assembly help, and warranty claims while providing excellent customer service.
Consumer GoodsManufacturing
Responsibilities
Assist customer with missing parts, assembly help, and existing product issues
Create orders for parts once it is determined what the customer needs
Problem solving and negotiating with customers to determine best solution
Continually learning about all products, including ones that might be obsolete
Answer warranty claim emails to determine if damages will be approved or denied under the specific product's warranty, and create orders for parts/product when a warranty claim is approved
Work with professional installation companies when it is agreed that Lifetime will cover the assembly of replacement parts/product
Submit request checks, register product, send MCO's for trailers and kayaks, and assemble products for training
Work with other customer service representatives to determine when a customer's problem falls under warranty and when it does not
Represent Lifetime and build our brand with each customer
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Phone, computer knowledge, ten key, knowledge of Excel, Outlook, Word and a willingness to learn in-house computer systems
Problem solving and decision making abilities
Excellent customer service skills, both internal and external
Detailed oriented
Must be self-motivated and work well with others
Excellent attendance
Overtime flexibility during peak seasons
Must be able to pass background screening
Preferred
Bi-lingual (Spanish/French) a plus
Company
Lifetime Products
Lifetime Products is a manufacturer of folding tables and chairs, and always a innovator of HDPE plastic and metal products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
BJ Haacke
Chief Executive Officer
Recent News
Morningstar.com
2025-11-08
2025-04-24
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