Johnston Allison Hord · 12 hours ago
IT Support Analyst
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expJohnston Allison Hord is a regional, mid-sized law firm established in 1912, serving clients primarily in the Southeastern United States. The firm is seeking a versatile IT Support Analyst to support its IT infrastructure and business applications while providing high-touch user support across the organization.
ConsultingCrowdfundingFinancial ServicesLegal
Hiring Manager
Jon Littlepage
Responsibilities
Provide high-touch support in a fast-paced professional services environment with high expectations for responsiveness, discretion, and follow-through
Maintain current-generation Windows Server environments within an enterprise virtualization platform, including regular updates and maintenance
Monitor server health and proactively address potential issues
Manage device inventory (laptops, desktops, phones) using a cloud-based endpoint management platform and other end-user support tools
Support and troubleshoot legal and business applications, including a legal document management system (DMS), an enterprise productivity suite, and practice-group-specific applications
Administer and support cloud-based productivity, identity, email, and unified communications platforms
Assist with email security, user awareness, and compliance platforms
Support and troubleshoot managed print and imaging devices
Perform user account management, access control, and onboarding/offboarding using directory services and identity management systems
Document solutions, procedures, and technical changes
Work collaboratively with IT staff and vendors on system improvements and projects
Assist with conference room setup, AV equipment support, and video conferencing troubleshooting
Participate in IT projects such as hardware refreshes, software rollouts, and system upgrades
Provide after-hours, holidays, and weekend support as needed
Qualification
Required
2–5 years of experience in IT support or a related role
Comfortable working in a highly user-facing role with frequent direct interaction with attorneys and staff
Strong working knowledge of enterprise document authoring and formatting tools, including troubleshooting complex formatting issues
Ability to translate technical concepts into clear, non-technical language
Proficiency in managing and updating Windows desktop and server environments
Experience troubleshooting cloud-based email flow and spam filtering systems
Familiarity with multi-factor authentication, secure remote access technologies, and cybersecurity best practices
Experience administering enterprise productivity platforms and directory services
Preferred
Prior law firm experience
Benefits
Excellent salary and benefits package
Company
Johnston Allison Hord
Johnston Allison Hord is a regional, mid-sized law firm serving clients primarily in the Southeastern U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Rickers
Partner
B. David Carson
Partner
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