Milliman · 2 days ago
Customer Success Representative
Omaha, NE
Full-time
Onsite
Entry, Mid Level
2+ years expMilliman is an international consulting firm known for its exceptional tools and services. They are seeking a Customer Success Representative to champion customer outcomes through training, onboarding, and ongoing communication, enhancing customer experiences and retention strategies.
AnalyticsConsultingInsurTech
Responsibilities
Champion customer outcomes through training, onboarding, and ongoing communication
Create retention strategies based on customer experiences
Foster key relationships to enhance customers’ experiences
Train and educate customers on Milliman’s value
Deliver proactive support and guidance leading to customers’ success
Qualification
Required
2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role (official title is not required, it's your experience we are after)
Exceptional communication skills are easy, but here at Milliman, we are more interested in exceptional listening skills
Passionate about building and maintaining relationships, you advocate for our customers and you always think outside of the box
At every customer touchpoint you use the opportunity to deliver Milliman's value to the customer's definition of success
Empathy is not something you practice; it is something you cannot help
You have tough skin, a positive attitude, and a desire to understand what success means to our customers
An elevated level of accuracy and attention to detail is required
Flexible in your approach, collaborative in your nature
Driven, self-motivated, enthusiastic, with a 'can do', 'will do' attitude
Experience working with SaaS customers, or the willingness to learn the industry
Preferred
Experience with SaaS products and customer success processes
Experience with insure-tech platforms or benefits administration
Insurance experience in employee benefits and/or personal insurance
Bilingual in English/Spanish
Benefits
Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman
Company
Milliman
Milliman is a risk management, benefits, and technology firm that offers insurance and retirement services.
1001-5000 employees
H1B Sponsorship
Milliman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (18)
2023 (21)
2022 (29)
2021 (23)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Kathy Kalstrup
Chief Operating Officer
Amy Litton
DC Operations Support Consultant
Recent News
2026-01-11
Company data provided by crunchbase