Cox Enterprises · 13 hours ago
Fleet Operations Supervisor
Houston TX
Full-time
Hybrid
Mid, Senior Level
$56K/yr - $83K/yr
5+ years expCox Automotive is a leading provider of mobile maintenance and repair services for fleets across the United States. They are seeking a Fleet Operations Supervisor who will provide leadership and operational oversight to technicians, ensuring high-quality service delivery and strong client partnerships while managing fleet maintenance operations.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Serve as the primary contact for assigned clients, ensuring satisfaction, timely communication, and identification of opportunities for service and operational improvement
Provide leadership, coaching, development, and day‑to‑day direction for technicians and business support staff within assigned areas
Bridge communication between field technicians and clients, ensuring accurate updates, clear approvals, and high‑quality service delivery
Prepare and present estimates, secure client approvals, and maintain accurate documentation
Partner with clients to forecast service needs, recommend solutions that increase uptime, improve reliability, and reduce costs
Create a collaborative work environment grounded in trust, respect, and alignment to organizational goals
Lead end‑to‑end operations including staffing, scheduling, workflow planning, quality review, and customer service execution
Monitor team performance, enforce safety protocols, and promote a culture of zero injuries
Manage vehicle operations including maintenance, compliance, reporting, scheduling, and assignment of fleet assets
Troubleshoot technical issues, support complex diagnostics, and provide field guidance to technicians
Establish and maintain relationships with local business partners to communicate and enforce corporate fleet policies and standards
Develop, track, and communicate key performance indicators to guide operational improvements
Ensure accuracy and compliance of invoices, purchase orders, procurement card submissions, maintenance records, and vehicle data
Collaborate with the HR Business Partner on workforce needs, employee relations, and issue escalation
Qualification
Required
High School Diploma/GED and 5 years' experience in a related field
The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services
Skilled in estimating, approvals, and parts procurement
Excellent communication, organizational, and problem-solving skills
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to determine the type of tools and equipment needed
Excellent verbal, written, and presentation communication skills, including experiencing high-level business discussions and low-level technical discussions to drive alignment and bring clarity to the overall vision
General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations
Strong organizational, time management, and problem-solving skills
Strong analytical thinker
Ability to adapt strategy and approach based on changing business needs
Experience in developing and managing process and performance measurement tools
Strong interpersonal skills- flexible, collaborative, positive attitude, highly motivated and curious about market evolutions
Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services
Understand the implications of new information for both current and future problem-solving and decision-making
Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner
Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast-paced, high-energy environment
Strong customer service and organization skills are required
Works well in a team environment by supporting departmental initiatives and goals
Provide excellent communication skills, both written and verbal
Must be detail oriented
Safe drivers needed; valid driver's license required
Benefits
Flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase