Calaway Habeck Talent Consulting · 16 hours ago
Product Engineer
Greater St. Louis
Full-time
Onsite
Mid LevelCalaway Habeck Talent Consulting is hiring a Product Engineer for ATRO. The Heavy-Duty Truck Parts Product Engineer will focus on product development and provide technical support for heavy-duty truck parts, collaborating with various teams and assisting customers with technical issues.
Human Resources
Hiring Manager
Erica Peel
Responsibilities
Collaborate with engineering, sales, manufacturing and marketing teams to ensure the smooth introduction of new products
Serve as the technical point of contact for customer service teams, end-users, and internal sales team members, providing accurate technical information on heavy-duty truck parts
Represent Product Engineering in the warranty/claims process, providing customers with an efficient and seamless experience
Troubleshoot technical issues and provide solutions related to parts identification, application, and functionality
Create and update technical documentation, including product specifications, application notes, troubleshooting guides, installation instructions and technical bulletins
Analyze and interpret data related to parts usage, technical issues, and market pricing
Identify and assess new product development opportunities through research of truck and axle manufacturer data, reviewing customer feedback, and coverage analysis
Collect product information for e-Commerce such as PIES (Product Information Exchange Standard) and report to OptiCat and improve the process of reporting this data
Create and maintain Bills of Material (B.O.M.) across electronic platforms such as NetSuite
Maintain accurate records in customer relationship management (CRM) tools
Contribute to the continuous improvement of support processes and documentation
Stay up-to-date on new heavy-duty truck parts and related technologies
Travel (limited) and meet with specific stakeholders if assigned
Qualification
Required
Bachelor's degree in engineering or a related field, or equivalent experience and training
Proven experience in a technical support role, preferably within the heavy-duty truck industry or a related field
Proficiency with computer systems and software, including Microsoft Office Suite (Excel, Word, Outlook)
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, both written and verbal
Ability to work independently and as part of a team
Detail-oriented and accurate
Ability to learn quickly and adapt to changing priorities
Preferred
Experience in highly customer-facing roles
Exceptional communication skills via phone, email and face-to-face customer interface situations
Bilingual English/Spanish
Experience in the automotive industry or with automotive repair
Familiarity with interpreting technical drawings and diagrams
Knowledge of CAD software (e.g., SolidWorks, Creo Parametric)
Experience with e-Commerce platforms and systems
Company
Calaway Habeck Talent Consulting
Calaway Habeck Talent Consulting (CHTC) is a full-service Human Resources consultancy that provides innovative, effective, and creative people solutions for public and privately held national/international companies (of all sizes).
Founded in 2021St. Louis, MO, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase