NEOGOV · 11 hours ago
Service Operator III
Water Dept. 305 W Chicago St Caldwell ID 83605, ID
Full-time
Onsite
Mid, Senior Level
$28.23/hr - $31.91/hr
4+ years expThe City of Caldwell Water Department is looking for a Service Operator III to join their team. The role involves performing specialized, technical, and leadership work in service operations, including advanced diagnostics and customer issue resolution.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Serves as lead technician for meter installation, calibration, and advanced diagnostics
Oversees customer service investigations involving billing disputes, consumption analysis, and pressure/flow complaints
Performs specialized leak detection, flow testing, and service line evaluations
Provides mentorship, technical instruction, and field training to Field Service Operators I and II
Coordinates with billing, engineering, and production staff to resolve complex service issues
Reviews and validates work orders, meter data, and service reports
Assists with utility policy interpretation related to service and metering
Responds to emergency situations, including service line breaks and customer outages
Participates in and may lead utility line locating activities
Recommends improvements to service procedures, equipment, and technologies
Prepares detailed service reports and updates the work order management systems
Operates and maintains AMR/AMI systems and software
Provides information to customers in a courteous and professional manner
Participates in mandatory training and safety programs
Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges
Responds to emergency after-hours service calls
Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders
Performs other duties as assigned
Qualification
Required
Graduation from High School or possession of a GED
Minimum of four years of progressively responsible experience in water utility service, distribution, or metering
Experience leading service crews or projects
Experience with automated meter reading systems (AMR/AMI)
Possession of a current and valid driver's license
Possession of a Class III Water Distribution License issued by the State of Idaho (or ability to obtain via reciprocity within 6 months)
Class B CDL, No Restrictions with Tanker Endorsement
Ability to work evenings, weekends, varying shift hours, and participate in an on-call rotation
Successful completion of pre-employment background check, drug testing, and physical examination
Subject to random DOT drug testing
Preferred
Class IV Water Distribution License issued by the State of Idaho
Class I Water Treatment License issued by the State of Idaho
Idaho Backflow Assembly Tester License
Class A CDL, No Restrictions with Tanker Endorsement
Certification in advanced metering infrastructure (AMI) or leak detection
Benefits
Health care
Dental
Vision
PERSI retirement
401k with City match
Deferred compensation plan
Employee Assistance Program (EAP)
Flexible spending accounts
Life insurance
Disability
Holidays
Paid Time Off (PTO)
Qualifying employer for the Federal Student Loan Forgiveness Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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