Call Center Representative - Brighton, MI jobs in United States
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Lake Trust Credit Union · 17 hours ago

Call Center Representative - Brighton, MI

positionBrighton, MI
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Lake Trust Credit Union is dedicated to providing exceptional member experiences and is seeking a Member Experience Associate. This role involves engaging with members, uncovering their needs, and offering solutions to enhance their financial success while promoting teamwork and cooperation within the team.

BankingConsumer LendingFinancial ServicesNon Profit

Responsibilities

Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs
Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member’s relationship by assessing member’s total financial picture and offering solutions to advance their financial success
Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals
Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm
Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members’ financial well-being by looking for cross-sale opportunities and acting as a financial coach to members

Qualification

Customer relationship buildingCross-selling productsFinancial coachingTeam collaborationTech savvy

Required

High School Diploma/GED is required
Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment
Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities

Benefits

Financial wellbeing services
401(K) matching with up to 5% match
Reduced health insurance
Employee wellbeing services
DE&I initiatives
Work-life balance

Company

Lake Trust Credit Union

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Lake Trust Credit Union focuses on consumer lending, business lending, community development and financial services.
dateFounded in 1944
location
Brighton, Michigan, USA
people-size201-500 employees
web-link
https://laketrust.org/

Funding

Current Stage
Growth Stage

Leadership Team

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David A. Snodgrass
President and CEO
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Recent News

PYMNTS.com
FinTech IPO Index Gains 2.5% Amid SoFi Earnings and DeFi Development’s Private Placement
2025-05-03
MarketScreener
Lake Trust Credit Union Selects Upstart for Personal Lending
2025-04-30
LinkedIn
Lake Trust Credit Union on LinkedIn: At Lake Trust 73% of our team members and 68% of our managers and…
2024-04-09
Company data provided by crunchbase