BLOCK LLP · 16 hours ago
Legal Intake Manager
Burbank, CA
Full-time
Hybrid
Senior Level
$75K/yr - $125K/yr
5+ years expBLOCK LLP is seeking an experienced Legal Intake Manager to lead and oversee their intake department, focusing on team management and client service. The role involves driving conversions, coaching performance, and ensuring compliance with legal intake standards.
Legal
Responsibilities
Lead, manage, and coach a team of legal intake specialists (in-office and remote)
Set and enforce sales standards, scripts, and intake workflows
Drive conversion of inbound leads into signed clients
Monitor call handling, follow-up, and closing techniques
Review calls and provide regular coaching and performance feedback
Ensure accurate screening, qualification, and documentation of potential cases
Maintain compliance with firm intake standards and legal requirements
Oversee proper case handoff to pre-litigation teams after sign-up
Serve as escalation point for complex or high-value intake matters
Track and analyze intake KPIs (conversion rate, call volume, response time, signed cases, lead quality)
Prepare performance reports for firm leadership
Identify trends, gaps, and opportunities for improvement
Implement data-driven strategies to increase efficiency and results
Develop, refine, and enforce intake SOPs
Partner with Marketing to evaluate lead quality and optimize campaigns
Collaborate with Operations, Pre-Litigation, and Litigation teams
Assist with hiring, onboarding, and training of intake staff
Qualification
Required
5+ years of sales experience, including consultative or inbound sales
2+ years of legal intake experience (personal injury strongly preferred)
2+ years of experience managing and coaching a team
Proven track record of meeting or exceeding sales goals through team leadership
Strong understanding of intake funnels, sales metrics, and performance management
Excellent communication, leadership, and coaching skills
Comfortable managing remote teams and distributed workflows
Preferred
Experience with CRM systems, call tracking, and legal intake software
Benefits
Competitive base salary with performance-based bonuses
Robust PTO program (time off accrual and firm holidays)
401(k) retirement program
Medical, dental, and vision insurance
Bonus opportunities tied to intake performance and firm growth
Leadership role with direct impact on firm revenue
Collaborative, high-performance environment
Firm events, team outings, and celebrations
Fully stocked kitchen with snacks, drinks, and coffee
Opportunity to scale and optimize a critical department
Company
BLOCK LLP
We specialize in personal injury and civil litigation
11-50 employees
H1B Sponsorship
BLOCK LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Early StageLeadership Team
Alexander C. S.
Managing Partner
Company data provided by crunchbase