Pearson · 10 hours ago
Test Center Manager (St. Louis, MO - 2025 Craigshire Rd)
St. Louis, MO, United States
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expPearson VUE is the global leader in computer-based testing for various sectors. They are seeking a part-time Test Center Manager to oversee a small team, manage testing procedures, and ensure a secure testing environment while providing excellent customer service.
BooksDigital MediaEdTechEducationHigher Education
Responsibilities
Performs on-time site opening and closing procedures
Understands all testing procedures
Checks in examinees, verifies identification and explains the exam process
Monitors examinees while testing
Maintains a secure testing environment
Communicates with internal technical support to investigate and fix technical issues
Strictly adheres to company policies using careful judgment
Responsible for maintaining a professional and clean testing center with light housekeeping duties
Arrive on time for all scheduled shifts
The Test Center Manager is the onsite manager of a small team of Test Administrator employees
Site staffing/hiring/retention/conflict resolution/scheduling
Trains, develops, and coaches staff
First contact for facility issues
Ability to multi-task
Qualification
Required
High school diploma required
Must be flexible with work hours and days
Proficient in Microsoft Office, Windows applications, Internet, and email
Ability to operate a computer, fax, and telephone
Must maintain focus in quiet environments and hear soft-spoken words
Ability to lift up to 20 lbs occasionally
Able to stand for long periods and escort candidates frequently per shift
Must be able to sit for extended periods
Ability to bend, stoop, and lift from a stooped position
Must see small details at a distance and clearly read names on ID cards and screens
Preferred
At least 1-year customer service and supervisory experience preferred
Bachelor's degree or equivalent preferred
Strong communication, team leading, and training skills, with exposure to a testing environment preferred
Benefits
Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
401(k) Retirement Plan with employer match.
Employee Stock Purchase Plan (bi-annual enrollment).
Tuition Reimbursement.
Company-paid life insurance and business travel insurance benefits.
Company
Pearson
Pearson operates as a media and education company that offers a wide range of services to its customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1969-08-13IPO
Leadership Team
Liav Even-Chen
Chief Financial Officer (Pearson Israel)
Kim England
Vice President, Digital Employee Experience and Community Engagement
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