Pfizer · 12 hours ago
Manager, ServiceNow Digital Analyst – Colleague Experiences
United States - Missouri - St. Louis - Chesterfield
Full-time
Hybrid
Mid, Senior Level
$99K/yr - $160K/yr
4+ years expPfizer is a leading pharmaceutical company focused on creating compelling digital experiences for their colleagues and customers. The Manager, ServiceNow Digital Analyst will help plan and deliver solutions that enhance colleague experiences in ServiceNow, working collaboratively with a team to define business processes and requirements, oversee solution development, and ensure timely delivery of projects.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
No H1B
Responsibilities
Work as part of the Colleague Experiences squad to develop project timelines based on business requests
Define and communicate as-is and to-be business processes within ServiceNow, heavily focused colleague and contractor facing products
Translate business requirements into detailed functional requirements
Design and oversee the development of solutions
Develop and organize User Stories and contribute to backlog planning for Agile projects
Perform thorough testing, as needed
Work with squad resources to develop automated testing capabilities
Ensure delivery of solutions are on-time, on-budget, and inclusive of the scope committed to the business
Influence project timelines, cadences and risks
Identify new opportunities for each ServiceNow major release and store upgrade
Qualification
Required
Applicant must have a Bachelor's degree with at least four years of relevant experience; OR Master's degree with two years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
4 years of experience designing and implementing custom or SaaS solutions (or equivalent)
Experience with Jira or Azure DevOps
Good interpersonal and communication skills
Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment
Innovative mindset with strong delivery-oriented values
Working experience with Agile development methodology
Knowledge of corporate enterprise systems
Ability to make sound decisions to resolve complex issues
Preferred
Experience with ServiceNow Employee Center Pro, Knowledge Management, and Virtual Agent
Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions
Hands on Service Delivery and Operations experience
Able to work in ambiguous situations as part of a project team
Ability to manage multiple priorities and work well under pressure
Benefits
Participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary
Eligibility to participate in our share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage
Company
Pfizer
Pfizer is a biopharmaceutical company that discovers, develops, and delivers medicines and vaccines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$38BKey Investors
Starboard Value
2025-11-21Post Ipo Debt· $6B
2024-10-07Post Ipo Equity· $1B
2023-05-16Post Ipo Debt· $31B
Leadership Team
Albert Bourla
Chief Executive Officer
Ian Read
Chief Executive Officer
Recent News
Springfield Business Journal
2026-02-04
Morningstar.com
2026-02-03
Company data provided by crunchbase