Chase · 17 hours ago
Business Analysis Associate II - Complaints Data Products and Solutions
3401 Morse Xing, Columbus, OH, 43219, US
Full-time
Onsite
Senior Level
7+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Business Analysis Associate II - Complaints Data Products and Solutions, you will support executive, regulatory, and insights reporting by translating complex data into actionable insights that influence strategic decision making across the business.
BankingFinancial Services
Responsibilities
Provide complaint datasets to internal colleagues and external business partners for regulatory exam support and federal agency reporting
Coordinate with requestors to define requirements, present options, and develop solutions within agreed timelines
Standardize the collection, organization, and availability of raw data for business processes
Automate processes to address repetitive, inconsistent, or imprecise data
Support key strategic and business priorities through data analysis and reporting
Create and maintain procedures, documentation, and control processes related to data products
Translate data into meaningful and actionable insights for business partners
Execute scheduled and ad hoc reports to meet business needs
Build and maintain relationships with business and technology partners
Manage multiple short and long term deliverables with flexibility and attention to detail
Communicate insights and key messages to senior leadership
Qualification
Required
Bachelor's degree in a technical or business discipline
Minimum of 7 years of reporting and analytics experience
Demonstrated ability to provide objective business analysis and reporting of business data
Strong analytical mindset and results-driven approach
Proven experience executing regular reporting cycles and performing in-depth analysis
Excellent communication, presentation, and delivery skills
Demonstrated ability to synthesize and create a cohesive picture from diverse information sources
Advanced proficiency with analytic tools, data analysis methodologies, and database querying
Advanced skills in Excel, PowerPoint, and SQL
Internally motivated and able to work with limited supervision
Deadline-driven with keen attention to detail and strong organizational skills
Preferred
Prior experience in business reporting, customer experience, and complaint analysis
Demonstrated curiosity about business trends and customer behaviors
Intermediate to advanced usage in some combination of Alteryx, Python, Xceptor, SAS, Tableau, or Adobe Analytics
Experience conducting background research and identifying business opportunities
Ability to manage projects and deliver results in a fast-paced environment
Experience supporting regulatory and federal agency reporting
Strong relationship-building skills with business and technology partners
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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