Ten Lifestyle Group · 11 hours ago
Lifestyle Management - Dining Reservations Concierge
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expTen Lifestyle Group provides members across the U.S. with exceptional access to dining reservations and experiences. As a Lifestyle Manager, you'll be responsible for managing dining requests, securing exclusive reservations, and delivering exceptional guest service for high-net-worth clients.
Leisure Travel & Tourism
Responsibilities
Provide prompt, polished support across phone, email, and chat
Own each dining request from intake to completion—sourcing options, securing bookings, tracking confirmations, and ensuring flawless follow‑through
Leverage your knowledge of the NYC restaurant landscape—Michelin venues, hard‑to‑book spots, chef‑driven concepts, hidden gems—and secure premium reservations with accuracy and discretion
Offer thoughtful alternatives when a venue is fully booked, navigating waitlists, timing challenges, dietary requirements, and special occasions with creativity and calm professionalism
Work directly with restaurant contacts, reservation teams, GMs, hosts, and concierge partners to deliver exclusive access and VIP‑level experiences for our members
Craft tailored dining recommendations rooted in member tastes, trends, seasonality, and NYC & Las Vegas ever‑changing food scene
Participate in team meetings, skill‑shares, and training sessions
Support colleagues across Ten's global offices and contribute positively to the team environment
Use Ten's e‑learning tools to expand knowledge of cuisine styles, NYC & Las Vegas market updates, service standards, and hospitality trends
Assist leadership with team initiatives, process improvements, and operational tasks when needed
Qualification
Required
2+ years of experience exclusively in dining reservations or restaurant guest relations, ideally within NYC's high‑demand dining scene
Strong working knowledge of NYC reservation systems, venue policies, deposits, cancellations, tasting menus, and prime‑time seating logistics
Proven ability to secure tables at hard‑to‑book restaurants and manage relationships with reservation teams, hosts, GMs, and restaurant partners
Experience supporting VIP/HNW guests, tailoring recommendations and bookings to their dining style, dietary needs, and special occasions
Excellent organizational and multitasking abilities for handling multiple reservation requests with accuracy and speed
Clear, professional communication skills for explaining venue terms, managing expectations, and coordinating with internal teams
Proficiency with Outlook, Excel, and reservation platforms such as OpenTable, SevenRooms, Resy for Business, or similar tools
Calm, solutions‑driven approach during last‑minute or urgent booking situations
Collaborative team player who contributes to updates in dining SOPs, venue lists, and best‑practice documentation
Benefits
Competitive salary + quarterly performance based bonuses
Full benefits: Health/dental/vision, 401k match, generous PTO
NYC perks: Commuter benefits, lifestyle discounts, global client network access
Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.
Company
Ten Lifestyle Group
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Noelle Phillips
Strategic Partnerships Manager - Travel
Company data provided by crunchbase