Intuit · 8 hours ago
Senior Manager, Customer Experience & Service Design (Live Services)
San Diego, CA
Full-time
Onsite
Senior Level
$155K/yr - $210K/yr
5+ years expIntuit is a global financial technology platform that empowers communities through its products. The company is seeking a Customer Experience Manager to lead customer success strategies, enhance customer interactions, and manage a team of CX professionals to drive measurable outcomes.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Manages and develops a team of CX professionals, providing clear priorities, coaching, and performance feedback
Creates an inclusive, high-performing team culture grounded in Intuit values
Supports career growth of team members through regular coaching, development planning, and stretch opportunities
Leads team execution against defined CX goals and delivery milestones
Develops a deep understanding of customer needs, behaviors, and pain points across key journeys
Translates CX strategy into actionable plans, experiments, and improvements owned by the team
Leads customer-focused experiments (including A/B testing) to validate hypotheses and improve outcomes
Applies customer segmentation, lifecycle thinking, and journey insights to optimize experiences
Champions the voice of the customer in day-to-day decision-making
Partners closely with Product Managers, Marketing, Analytics, and Operations to deliver CX initiatives
Contributes CX insights and recommendations in cross-functional forums and working sessions
Uses both qualitative and quantitative data to influence solutions and prioritization
Effectively communicates customer insights and recommendations through clear, data-backed storytelling
Leverages design thinking and process management to drive continuous improvement
Identifies gaps or inefficiencies in customer experiences and proposes practical solutions
Ensures CX processes, tools, and systems are documented, understood, and effectively used by the team
Supports change initiatives by clearly communicating intent, impact, and success metrics
Owns execution of CX initiatives and experiments within defined scope and timelines
Delivers measurable improvements in customer satisfaction, engagement, and business outcomes
Contributes to journey optimization and experience design efforts across assisted and digital channels
Provides clear insights and recommendations based on customer data, VoC, and experiment results
Supports broader CX strategy through strong execution and operational discipline
Qualification
Required
5+ years of Customer Experience, Customer Success, or related experience, including people management
Experience working in a matrixed, cross-functional environment
Strong understanding of customer behavior, segmentation, and journey-based thinking
Hands-on experience with experimentation and A/B testing
Demonstrated ability to use data to generate insights, measure impact, and inform decisions
Customer-first mindset with exposure to design thinking, service design, or product experience work
Excellent written, verbal, and interpersonal communication skills
Ability to operate at both strategic and tactical levels, with a willingness to roll up sleeves
Strong analytical thinking, problem-solving skills, and intellectual curiosity
BA/BS required
Preferred
Experience partnering with Customer Service or Support organizations (direct or via BPO preferred)
MBA a plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
Benzinga.com
2026-02-04
2026-02-03
Company data provided by crunchbase