HedgeServ · 14 hours ago
Sr. Application Support Engineer
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expHedgeServ is a leading fund administration company, managing over $700 billion in assets. They are seeking a Senior Application Support Engineer to support workflows across various teams and resolve production issues, particularly related to FIX connectivity and trading systems.
Financial ServicesVenture Capital
No H1B
Responsibilities
Incident manager during critical production events, ensuring timely communication, documentation and resolution
Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users
Support enterprise components and proprietary applications
Support application running in an AWS cloud environment
Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components
Perform real-time analysis of latency-related events
Address user tickets on entitlement, configuration changes, and workflow enhancements
Analyze recurring issues to identify root causes and opportunities for automation and process improvement
Partner with development to reproduce, escalate, and drive fixes for bugs and defects
Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams
Serve as an SME and escalation point for support engineers and cross-functional teams
24/7 Follow the Sun support model, including Holiday coverage and weekend rotation
Qualification
Required
Bachelor's Degree with a Technical focus or equivalent certifications
Minimum 10 years of App Support experience in FinTech
Minimum 5 years of experience supporting applications running in AWS and Kubernetes
Strong proficiency with Linux, shell scripting, SQL, Python and log analysis
Experience with ELK and APM or an alternative log aggregation and analytics tools
Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle
Experience supporting FIX engine with Electronic Trading, Order Management system and straight-through processing (STP)
Experience supporting QuickFIX implementation
Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX
Experience in hedge fund, asset management, or electronic trading environments
Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
Benefits
Remote and hybrid working arrangements
Fully paid comprehensive health and well-being benefits
Company
HedgeServ
HedgeServ is an financial services providing firm.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital Partners
2009-03-19Private Equity
Leadership Team
Gene Mannella
Vice Chairman
Irene Kelleher
Chief Information Officer
Company data provided by crunchbase