Sensient Technologies Corporation · 3 hours ago
Service Engineer (CA)
151 South Walnut Road, Turlock, CA, 95380, US
Full-time
Onsite
Entry, Mid Level
$31.35/hr - $38.46/hr
2+ years expSensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. They are seeking a front-line Service Engineer to provide end-user support with a focus on customer satisfaction and technical problem-solving for a global user base.
ChemicalManufacturingSales
No H1B
Responsibilities
Facilitate clear and consistent communication within the team, with peers, and management. Act as a liaison between the service desk and other business units, providing status of progress to the customer
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities
Resolve problems related to computers, laptops, printers, software applications, etc
Provide first level/tier 1 support for basic WAN/LAN issues
Identify emerging trends and issues and make suggestions for technical solutions to solve current and possible future problems
Qualification
Required
Proven experience in a Service Desk and Network Support role
Provide technical assistance to users, addressing their network-related and service desk related queries/issues
Working experience or strong understanding of enterprise technologies and basic network fundamentals with an understanding of network infrastructure, protocols, and basic hardware
Ability to work independently as well as collaborate with others
High attention to detail, can take directions well and follow-through
Exceptional communication, interpersonal and organizational skills as well as a customer-service mindset and the ability to communicate with non-technical users while working in a fast-paced environment while managing multiple priorities effectively
Strong technical background with excellent problem-solving skills
English as a primary language, multilingual preferred
Associate's degree or equivalent work experience, with a minimum of 2 years on a global 24x7 technical team
Relevant and current certifications such as CCNA, CompTIA Network+, with a minimum of 2 years' experience in a support role or technical team
Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor, providing excellent customer service and ensuring user satisfaction throughout the support process
Ability to participate in after-hours and on-call rotations, including occasional holiday shifts and lift 35 lbs
Ability to travel between Turlock and Livingston and possible travel <5% of the time
Preferred
Experience supporting applications related to manufacturing, and logistics is preferred
Benefits
Comprehensive and competitive benefits program to support the holistic well-being of our employees and their families
Company
Sensient Technologies Corporation
We Bring Life to Products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1977-02-10IPO
Leadership Team
Tobin Tornehl
Vice President, Controller and Chief Accounting Officer
Jonathan J.
Chief Information Officer
Recent News
2025-11-01
Company data provided by crunchbase