ELGi North America · 2 months ago
Customer Support Administrator
Charlotte, NC, USA, 28273
Full-time
Onsite
Entry Level
2+ years expELGi North America is a global compressed air solutions provider aiming to deliver the best ownership cost experience supported by responsive service. The Customer Support Administrator role involves providing comprehensive support to regional sales managers, distributors, and customers, including handling requests, coordinating order fulfillment, and ensuring efficient order management.
Mechanical Or Industrial Engineering
Responsibilities
Respond to inbound phone calls and e-mails from distributors and the general public
Provide customer support to ELGi Industrial network of distributors and regional Sales Managers, including, but not limited to, providing quotations, information on product specifications/availability (based on service level agreement with operations), and providing order acknowledgement
Generate invoices for parts, equipment and accessories, ensuring appropriate pricing, discounts, and/or freight charges are applied. Review incoming purchase orders for accuracy and completeness before processing
Track fulfillment of sales orders, including monitoring, reporting, and communication around on-time delivery status
Coordinate the processing and invoicing for distributor consignment inventory, involving the appropriate internal contact(s) as needed
Coordinate with logistics function to ensure on-time shipment
Coordinate with AR on credit card payments and credit holds
Provide estimates for customer freight in distributor/customer quotes
Process Credits and RMAs
Proactively identify opportunities for process improvements to enhance the efficiency of order management
Qualification
Required
High School Diploma or equivalent
2+ years of experience providing customer and/or sales support in a manufacturing or distribution environment
Proficiency with Microsoft Office Suite, Windows Operating System, and ERP system(s)
Exceptional customer service skills
Effective written and oral communication skills
Strong time management, organization, and prioritization skills
Good mathematical and analytical abilities
Keen attention to detail
Customer-focused and team-oriented
Preferred
Associate's or Bachelor's Degree in a relevant field preferred
Production and/or fulfillment experience in a manufacturing or distribution environment preferred
Industrial or technical product experience preferred
Company
ELGi North America
ELGi is a leading air compressor manufacturer with a full range of technologically superior compressed air systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mani Kumar KVR
Chief Financial Officer
Tony Armeni, SPHR, SCP
Chief Human Resources Officer
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