M&T Bank · 7 hours ago
Documentation Specialist - Mortgage Loan Assistance (Loss Mitigation Operations) - Hybrid
Getzville, NY
Full-time
Hybrid
Entry Level
$18.68/hr - $31.14/hr
2+ years expM&T Bank is a financial institution seeking a Documentation Specialist for their Mortgage Loan Assistance team. This role involves receiving, reviewing, and preparing loss-mitigation documentation to ensure compliance with investor requirements and support customers' path to assistance.
Financial Services
Responsibilities
Own the document intake: Receive and compile loss‑mitigation packages from customers and internal partners; validate completeness and accuracy
Apply investor requirements: Interpret investor “waterfalls” and verify all required items are present (e.g., hardship letter, bank statements, pay stubs, alimony agreements, evidence of Social Security/pension income, and other investor‑specific documents such as FHA requirements)
Verify income & financials: Identify and confirm proof of income across financial documents and ensure data integrity
Close gaps quickly: Request missing or additional documentation to keep files moving; document all actions clearly
Coordinate internally: Communicate with the Mortgage Assistance Call Center and Underwriting to prepare files for decision
Manage compliance communications: Generate and send required status and regulatory/compliance letters at the right stages
Uphold controls & standards: Adhere to Company and regulatory policies, operational risk controls, and internal control standards; support timely remediation of audit/regulatory findings
Contribute broadly: Perform other related duties as assigned in a high‑volume, deadline‑driven setting
Qualification
Required
A combined 2 years of higher education and/or work experience
Preferred
Strong attention to detail, organization, and time management in a high‑volume environment
Ability to multitask, prioritize, and work self‑directed with accountability
Clear written communication and follow‑up skills
Proficiency with general personal computing, including word processing and spreadsheets (e.g., Word/Excel)
Experience in mortgage servicing, loss mitigation, or collections (helpful but not required)
Prior experience in call centers, branch banking, or back‑office operations
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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