Coinbase · 19 hours ago
Account Manager II
United States
Full-time
Remote
Senior Level
$152K/yr - $179K/yr
5+ years expCoinbase is a company on a mission to increase economic freedom in the world, and they are seeking an Institutional Account Manager to support key institutional client relationships. In this role, you will act as a subject matter expert on Coinbase’s institutional suite of products, delivering world-class service and support to institutional clients while contributing to the growth of the crypto economy.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Support key institutional client relationships: As an Account Manager, you will work independently to manage key client relationship needs. Collaborate closely with sales, operations, onboarding, and other institutional teams
Address client escalations: Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution
Enhance client experience: Work alongside a dedicated team to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams
Build product and workflow expertise: Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite
Manage client requests: Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary
Contribute to demos and sales support: Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required
Organize client feedback: Act as client voice. Collect and structure client feedback for internal teams such as Operations, Engineering, and Product. Help identify bugs, incidents, and opportunities for product enhancements
Qualification
Required
5+ years of experience in Account Management/ Relationship Management
Team-oriented and client-focused: Strong sense of collaboration, ownership, and urgency in delivering success for clients
Excellent communication skills: Demonstrates exceptional verbal and written communication abilities tailored to diverse audiences
Relationship builder: Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams
Proficiency with Google Suite
Preferred
Digital Assets experience & knowledge
Prior Prime Brokerage experience
Familiarity with AI tools
Benefits
Bonus eligibility
Equity eligibility
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
ARK Investment ManagementDFJ Growth,DG VENTURESTiger Global Management
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
2024-03-13Post Ipo Debt· $1.1B
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase