Justice IT Consulting · 19 hours ago
Project Administrator / IT Technician and eCW Expert
Burleson, TX
Full-time
Onsite
Mid Level
3+ years expJustice IT Consulting is focused on providing technical support and training in healthcare settings. The Project Administrator is responsible for onboarding new physicians and delivering technical training, while also providing front-line IT support to ensure smooth operations in medical offices.
Cloud ComputingConsultingCyber SecurityInformation TechnologyNetwork SecurityVoIP
Responsibilities
Serve as the primary point of contact for post go live questions, concerns, etc
Provide onsite subject matter expert guidance to the physician and accompanying clinical team members
Once a new location is approved and ready for build-out, coordinate and lead operational onboarding components as directed by the Physician Manager, Director of Operations, or onboarding physician
Assist Information Technology Team in clinic readiness by confirming equipment setup, EHR access, technology connections, and workflow alignment
Conduct onsite technical training for staff supporting new clinic openings or expansions
Assist in coordinating post go-live period, by addressing operational questions, resolve arising stop-gaps, and assisting in clinical or financial data entry as needed
Provide onsite EHR training for all incoming providers and support staff
Deliver hands-on training for clinical and administrative workflows, including scheduling, documentation, billing processes, and patient communication tools
Assist with system optimization and troubleshooting during onboarding
Contribute to the overall understanding and training to applications and programs under the purview of the physician and associated stakeholders
Track onboarding milestones and provide regular updates to leadership and key stakeholders
Maintain strong documentation of onboarding processes, timelines, and process improvements
Ensure all onboarding materials remain current and standardized across all locations
Travel throughout the DFW metroplex to support onsite training, onboarding sessions, and clinic go-live needs
Provide in-person support during the provider's initial weeks at the clinic
Provide virtual or in-person technical support to current staff, physicians, and relevant stakeholders
Qualification
Required
Minimum 3 years of experience in a medical office, healthcare operations, or provider support role
Expert Level EClinicalWorks (eCW) Knowledge And Experience Is Required
Familiarity with practice management software and the ability to independently learn new systems
Excellent project management, organizational, and communication skills
Ability to train providers and staff both one-on-one and in group settings
Ability and willingness to travel throughout the Dallas-Fort Worth area
Strong problem-solving skills and ability to work independently
Strong grasp of MSFT products including outlook and excel
Preferred
Experience with Orchard or other lab information systems
Experience onboarding providers or supporting clinical operations across multiple locations
Experience in a multi-site medical practice or healthcare services organization
Benefits
Paid parking included
Company
Justice IT Consulting
Justice IT Consulting provides IT consulting, computer support, and network services for businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase