HeyTutor · 20 hours ago
Customer Success Manager
United States
Full-time
Onsite
Senior Level
$80K/yr - $95K/yr
5+ years expHeyTutor is a company focused on improving educational outcomes through their services. The Customer Success Manager will oversee relationships with district partners to ensure they achieve their goals with HeyTutor's offerings.
EdTechEducationE-LearningOnline PortalsTutoring
Responsibilities
Drive adoption, retention, and expansion for our most important school district customers by understanding their needs, defining success criteria, and crafting an implementation plan to help them achieve their goals
Build, manage, and leverage key stakeholder relationships with district admin to build awareness of HeyTutor across the entire district
Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
Collect information necessary for implementation in a timely manner, provide updates on weekly basis (minimum) and as needed post-implementation
Proactively identify issues and develop action plan to solve
Manage a team of one or more Onsite Coordinators who help oversee tutors
Partner with internal team to maximize billable hours and make recommendations
Conduct weekly meetings with Regional Hiring Manager to discuss any needs
Collect tutoring data and analyze reports in partnership with various departments
Partner with internal Curriculum team to ensure alignment with district needs
Coordinate trainings with 3rd party vendors
Proactively identify any issues in order to quickly resolve them
Continuously self-educate about HeyTutor’s solutions and the K-12 competitive landscape
Occasional travel may be required
Lead and conduct Bi-Weekly/Weekly meetings with the district
Manage the Program Coordinators (up to 8)
Constantly communicating with the onboarding, IT, and curriculum team in order to provide updates to the district (Slack, Email, Meeting internal team) —> Email district
Communicate with school sites individually via emails and meetings
Weekly meeting with Director of Customer Success to provide update on metrics and discuss any issues with districts and any outstanding updates
Qualification
Required
Prior experience managing K-12 relationships and teaching experience is required
Former teaching experience is required
Excellent verbal and written communication skills
Customer service experience in a management role
Ability to build and maintain relationships
5+ yrs of experience managing accounts of mid market or enterprise level
Anticipate customer needs
Proactive, able to anticipate customer needs, exceed expectations, and chart a clear pathway to customer success
Strong ability to lead and coordinate a project implementation cross-functionally
Bachelor's degree
Preferred
Education background preferred
Proficient with G Suite, Slack, HRIS/ATS software preferred. MS Suite, etc
Benefits
Company’s Yearly Bonus Plan
Company
HeyTutor
HeyTutor is an online platform that allows students, tutors, and agencies to connect in real-time.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1MKey Investors
ScOp Venture Capital
2019-01-29Series A· $1M
Leadership Team
David Seigle
Chief Technology Officer
Melissa Robertson (She/Her)
Vice President of Partnerships
Recent News
Albuquerque Journal
2024-04-06
Business Wire
2024-04-06
Company data provided by crunchbase