Walmart Canada · 6 hours ago
(USA) Senior Manager, Operations - Seller Enablement Strategy
Sunnyvale, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $180K/yr
5+ years expWalmart Canada is seeking a Senior Manager for Operations in Seller Enablement Strategy. This role involves defining and executing strategies to enhance Marketplace seller performance, improve engagement with performance metrics, and foster cross-functional collaboration to drive operational excellence.
DeliveryRetailShopping
Responsibilities
Define and lead the end-to-end Seller Performance Enablement strategy, including vision, roadmap, frameworks, and KPIs to improve seller outcomes and clearly communicate performance requirements and actions for improvement
Use a holistic, data-driven understanding of seller behavior and performance trends to identify opportunities, and build strategies to balance seller experience with operational excellence and customer trust
Lead the design and launch of new initiatives, communications, and resources that increase seller engagement with performance metrics (e.g., defect rate awareness, policy adherence, fulfillment quality)
Test new approaches through pilots, iterate rapidly, measure impact, and scale successful programs across the Marketplace
Partner closely with Product, Operations, Analytics, and Marketing to ensure alignment on performance education and enablement strategy
Influence cross-functional teams using structured thinking, data-backed storytelling, and clear communication frameworks
Serve as a trusted advisor to internal partners on seller behavior trends, performance risks, and strategic opportunities for improvement
Build and lead a high-performing team focused on seller enablement and performance improvement
Provide direction, coaching, and development opportunities that allow associates to bring their best selves to work
Foster a culture of curiosity, accountability, and continuous improvement
Qualification
Required
Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area
1 year's supervisory experience
Preferred
10+ years of experience in marketplace enablement, seller activation, merchant growth, partner operations, strategy consulting, product management, advanced analytics or related fields
5+ years people leadership experience, including coaching, mentoring, and developing teams
Proven experience driving seller or partner engagement in a marketplace environment, with strong strategic execution and analytical problem-solving skills that turn insights into high-quality, actionable business decisions
Experience influencing and collaborating across large, matrixed, and rapidly growing organizations
Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels
Bachelor's degree in Business/Economics, STEM or related technical or quantitative fields. Master's degree or MBA preferred
Marketplace seller performance, risk or trust and safety domain expertise
Background in product management or product-adjacent experience, strategy or management consulting or other related analytical discipline
Experience launching new programs and scaling them across a large organization
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
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